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Blue Cross Blue Shield of Massachusetts Senior Manager (Account Management/Population Health Management) in Quincy, Massachusetts

Ready to help us transform healthcare? Bring your true colors to blue.

Under the direction of the Clinical Director of Consumer Health and working cross-functionally within the Health and Medical Management Division, the Senior Manager (Account Management/Population Health Management) is an external-facing associate who will provide clinical consultation for account management functions to meet marketplace and business needs.


  • Develop content for and present clinical program capabilities at account meetings

  • Interpret, aggregate, analyze, and present clinical account data and trends

  • Directly support accounts and sales by acting as a strategic clinical partner and point of contact/liaison for clinical inquiries and data reviews

  • Facilitate and track health management responses to meet account needs i.e. interpretation, reporting and packaging of information to support effective promotion of health management programs

  • Work closely with clinical subject matter experts, Health and Medical Management reporting and account informatics to support best-in-class account reporting and messaging on health management programs

  • Support the development of external-facing clinical program collateral and RFP responses

  • Work closely and collaboratively with all Health Management Teams and other key departments throughout BCBSMA as needed to develop, implement, monitor, and evaluate the implementation of new account solution initiatives

  • Provide clinical business lead role to work on integrated corporate initiatives, employer buy-up programs, account cost trend issues, and customized solutions to meet account demands

  • Evaluate new technologies that support the mission and goals of health management initiatives and impact member health engagement strategies

  • Support performance guarantee design and tracking

  • Keep abreast of local, regional, and national activity in the population health management/care management arena

  • Conduct ongoing environmental, business intelligence scanning and analysis in areas pertinent to health management


  • Subject matter in Health Management Programs, including Disease Management, Case Management, and Population Health programs

  • Superior writing, public speaking and presentation skills

  • Analytical skills and ability to utilize and translate data and evidence based clinical research to support accounts and program design and successfully identify clinical, quality and cost opportunities

  • Relationship building and retention capability: You will be supporting and working alongside with sales staff, clinicians and key account partners

  • Flexibility & Dependability: Attend business team calls and meetings to support accounts and give deliverables

  • Be extremely comfortable meeting deadlines while working in a fast paced environment

  • Leadership Skills: Ability to lead teams and work with diverse group of people including clinical, analytic, financial, and operations staff

  • Tech savviness: You will be working with various BCBSMA systems

  • Creative and tenacious problem-solving skills for matrix work across company and team building

  • Travel to account offices is required


  • Minimum BA/BS is required; MPH, MBA, MSN, or MS is preferred

  • Licensed clinician (e.g. RN, RPh, etc.) highly desired

  • Diverse clinically-related experience and leadership roles, preferred


LocationQuincyTime TypeFull time

Voted as the highest in member satisfaction among Massachusetts commercial health plans by JD Power, Blue Cross Blue Shield of Massachusetts is a community-focused, tax-paying, not-for-profit health plan headquartered in Boston. We have been a market leader for over 75 years, and are consistently ranked among the nation's best health plans. Our daily efforts are dedicated to effectively serving our 2.8 million members, and consistently offering security, stability, and peace of mind to both our members and associates.

Our Commitment to You

We are committed to investing in your development and providing the necessary resources to enable your success. We are dedicated to creating a refreshing and rewarding workplace that promotes excellence and provides opportunities for employees to forge their unique career path. We take pride in our diverse, community-centric, wellness-focused culture and believe every member of our team deserves to enjoy a positive work-life balance.

Blue Cross Blue Shield of Massachusetts is an Equal Employment / Affirmative Action Employer. Applicants are considered for all positions without regard to race, color, religion, sex, national origin, age, veteran status, disability, sexual orientation, gender identity or expression, or any other characteristics protected by law.

Blue Cross Blue Shield of Massachusetts will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with Blue Cross Blue Shield of Massachusetts's legal duty to furnish information.

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