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Oracle Oracle Hospitality - Customer Success Specialist / Global Program Manager in Quincy, Massachusetts

Drive maximum adoption of Oracle solution and identify/drive product expansion opportunities via high value relationship with the client.

Develop long term partnership with our clients to ensure they remain successful by realizing the full value of their investment with us to ensure client continues/replenish/renews contract with Oracle. Responsible for maintaining a high level of client satisfaction by being a liaison between our clients and Oracle's internal operations. Identify product expansion/up sell opportunities. Work with larger clients. Provide input into the CSM methodology and direction. Act as mentor to newer CSMs on a voluntary basis.

Leading contributor individually and as a team member, providing direction and mentoring to others. Work is non-routine and very complex, involving the application of advanced technical/business skills in area of specialization. Recommended 7 to 10 years of professional experience. Demonstrated experience in implementation or client facing relationship experience. Understanding of various technical architectures and operating systems. Industry experience is desired.

This is a remote/office based position which may be performed anywhere in the United States except for within the state of Colorado.

Oracle is an Affirmative Action-Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veterans status, age, or any other characteristic protected by law.

Customer Success Specialist / Global Program Manager

LOCATION: UNITED STATES

TRAVEL: UP TO 25%

  • *

NOTE: We are unable to provide visa sponsorship for this role at this time. No candidates requiring visa sponsorship will be considered.

Essential Duties and Responsibilities

  • Engage, escalate, and address customer concerns, pain points, etc.

  • Identify new opportunities / initiatives, develop program plans, and lead global projects to improve the overall customer relationship.

  • Actively solicit customer ideas for new features, functionalities, tools, processes etc.

  • Be a liaison and customer voice by selling collective customer ideas, issues, pain points, etc. to all internal groups.

  • Provide continuous feedback to management on both successes and challenges for the business.

  • Assist Account Team with maximizing Account revenue.

Essential Knowledge, Skills, Abilities, and Background

  • 5-7 years’ experience in technology-based company.

  • Hospitality Technology product experience.

  • Proven expertise working with the executive level in customer environments, as well as with hotel operations mgmt., procurement, business owners, etc.

  • Experience representing the customer to internal product stake holders.

  • Experience developing compelling presentations and/or sales approaches for both end customers as well as internal consumption.

  • Understanding of legal terms and common software sales contracts.

  • Ability to effectively negotiate in both challenging and collaborative sales engagements.

  • Ability to excel in a high-energy, quarterly-results driven sales culture.

  • Team player who will work within the company to continue improving organization processes.

  • Bachelor’s degree in Business or technology related discipline.

  • Intermediate / advanced Excel skills, experience in Word, PowerPoint and CRM systems.

  • Experience leading and delivering large scale projects.

  • Some travel (25% ) may be required.

/At Oracle, we don’t just value differences—we celebrate them. We’re committed to creating a workplace where all kinds of people work together. We believe innovation starts with diversity and inclusion./

https://www.oracle.com/corporate/careers/culture/diversity.html

Job: *Sales

Organization: *Oracle

Title: Oracle Hospitality - Customer Success Specialist / Global Program Manager

Location: United States

Requisition ID: 21000DRM

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