State Street Audio Visual Mgr,VP in Quincy, Massachusetts

State Street is looking for an Audio/Video manager to manage the daily operations of our video conferencing systems globally, deliver the next generation of audio/video collaboration solutions. Looking for a manager with a forward thinking approach to delivering modern audio/video solutions at a global level working with our vendor partners and managed services.

  • The candidate must be able to problem solve, troubleshoot and provide solutions for presentation needs under high-pressure circumstances and conferences
  • Must have the ability to make immediate decisions in order to provide the client with an immediate solution without any downtime in client meetings
  • Supervise, motivate and train staff. Set up communication process including daily meetings, team meetings, communication log, etc
  • Work with state of the art Audio Visual conferencing equipment; including webcast, telephone conferencing, and ISDN
  • Oversee the management of daily operations for the conference rooms
  • Communicate requirements to staff for completion of AV requests
  • Be able to upload and display PowerPoint presentations and slide shows
  • Coordinate with outside vendors to successfully execute large scale events
  • Schedule equipment and staff to cover the conference and events of the week ahead
  • Speak with other technology providers to integrate services
  • Track equipment inventory and controls as well as SLA compliance including response time and customer satisfaction
  • Ensure room check inspections and regular preventative maintenance is performed on all equipment
  • Perform other duties assigned by management
  • Create proposals for new AV equipment, services, or staffing as requested or needed
  • To develop, evolve, compile and complete monthly and quarterly metrics and reports and business case analysis and scorecards
  • Attend the Large Event Planning Team meeting
  • Identify continuous improvement processes for seamless customer service across both lines of business Follow up on service challenges and take corrective action
  • Act as the escalation point for problem and issue resolution

Requirements:

  • A Bachelor’s Degree preferred
  • Minimum of 7-10 years work experience in an audio visual related position
  • Previous management experience is required
  • Advanced knowledge of integrated AV systems, inclusive, but not limited to: data projection, audio, video, Tanberg, Clear one, Extron, AT&T; Connect, Cisco systems
  • Competent in MS applications – Excel, Publisher, Power Point, Visio, FrontPage, Word, Internet and Outlook. Prior usage of Asset Management software a plus
  • Membership & participation in professional organizations
  • Superior quantitative, oral and written communications and problem-solving/strategizing skills
  • Proactive mindset to anticipate and support changes in our business
  • Conformity to the highest standards of personal integrity and ethical behavior
  • Exceptional customer service abilities
  • This is a hands on job requiring both management skills and technical skills
  • Ability to move conference room tables, chairs and lift 50 pounds as needed.

  • Posted 30+ Days Ago

  • Full time
  • R-594653