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Thermo Fisher Scientific Sr Business Manager in Plainville, Massachusetts

Sr. Business Manager

Requisition ID 155175BR

Thermo Fisher Scientific Inc. is the world leader in serving science, with annual revenue exceeding $25 billion. Our Mission is to enable our customers to make the world healthier, cleaner and safer. Whether our customers are accelerating life sciences research, solving complex analytical challenges, improving patient diagnostics and therapies or increasing productivity in their laboratories, we are here to support them.

Cambridge, MA | Remote Viral Vector Services

How will you make an impact?

The Sr Business Manager develops and manages the business relationship with commercial clients, through understanding the client’s organization and business needs, in order to maximize client service and satisfaction in the overall best interest of Viral Vector Services Business.

What will you do?

Client Experience and Relationship Management:

  • Acts as the internal client advocate and leader of the assigned business at the site, balancing and driving both the client’s and site's requirements and priorities.

  • Develops and manages the business relationship with existing key accounts through understanding the client’s organization and business needs in addition to understanding the network perspective related to the client's business to ensure overall approach is client versus site centric.

  • Identifies the decision structure related to product supply and third party manufacturing, and develops an understanding for execution and implementation of supply agreements while ensuring the business framework (forecasts, order horizon, communications, etc.) is optimized.

  • Ensures that expected service levels are being provided and that required planning and technical information is being exchanged appropriately between organizations, through the coordination of information flow, with regard to client’s requirements.

  • Ensures resolution of significant issues with the client through coordination and collaboration of internal functional resources to identify, propose and carry out an efficient plan to settle the issue, while protecting Viral Vector Services Business interests and image.

  • Ensures issues are resolved by advocating for both client and site concerns to facilitate problem solving and planning to deliver agreeable solutions.

  • Ensures client and Viral Vector Services are operating in compliance with MSA (Manufacturing Supply Agreement).

New Business Development:

  • Leverages relationship with existing key customers to identify opportunities.

  • Partners with Sales to identify, assess and implement new business opportunities related to existing key clients.

  • Lead and facilitates effective internal communication of new project requirements, site visits, and promotes Pharma Services network and site capabilities.

  • Completes and lead commercial assessments and negotiates quotations for technical changes and in response to customer requests for additional services outside those captured in the Master Services Agreement.

Financial and Forecast Management:

  • Ensures client’s forecasts are represented accurately in S&OP process and are posted into 3-year planning model.

  • Assists in development of annual commercial revenue budget as well as annual strategic planning cycle.

  • Understand changes, risks and opportunities to demand forecasts by exploring marketplace and gathering business intelligence to create Demand and Business Plans.

  • Verifies congruency vs contractual commitments in forecasts.

  • Works with finance to escalate collection of overdue invoices, resolves root issues, and in general understands client’s financial processes.

  • Identifies risks and opportunities to the client commercial forecast and business plan and works with clients to protect from risks and capture opportunities.

How will you get here?


  • University Degree (BSc/MSc) in Science (chemical/biological/biological processing) preferred

  • Masters of Business Administration (MBA) degree desired


  • Typically 8 years of previous related experience in bioprocessing/pharmaceutical industry. Ideally multiple areas of experience in GMP functions.

  • Experience in project management, account management, sales or marketing with internal or external client-facing responsibilities with exposure to BD activities.

  • Pharmaceutical or Contract Manufacturing industry experience strongly preferred

Our global team of more than 75,000 colleagues delivers an unrivaled combination of innovative technologies, purchasing convenience and pharmaceutical services through our industry-leading brands, including Thermo Scientific, Applied Biosystems, Invitrogen, Fisher Scientific, Unity Lab Services and Patheon. For more information, please visit .

Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.

Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.