VIVA USA Inc Technical Writer in Norwood, Massachusetts

Req Ref No: RPMATW30-96 Location: Norwood, MA Duration: 6.0 months



Writes and edits complex technical documentation, including user manuals, user guides, IFU's (instructions for use), Quick Start guides and other customer facing documentation for medical devices and consumables. Develops on-line help screens, titles, messages etc... for medical device user interfaces. Manages translations and work with translation agencies to get the software and documentation translated into the languages required for the product. May develop, recommend and implement technical documentation process and policy changes.

The Sr. Tech Writer is responsible for researching, recommending, and developing labeling content and documentation that delivers optimal usability and efficiency for best-in-class information solutions for our customers. In addition, a Sr. Tech Writer contributes to the development and achievement of organizational goals and objectives, may develop new programs and or processes as well as modifying and enhancing existing processes and or programs, and may act as a mentor for other Information Developers. This role reports to the Director of UXD and Product Labeling.


Develop high-quality medical device (Point of Care) product labeling & documentation content for a diverse audience, including end users, system administrators, and medical professionals. Produce technically precise and well-written content for use in online help, user guides, Quick Start Guides, IFUs, and other labeling documentation to support POC products. Work with product managers, engineers, regulatory, Marketing and other cross functional staff to gather content; proactively engage with subject matter experts. Manage multiple labeling and documentation projects to ensure delivery on schedule meeting our quality standards working with team members both within the product labeling team and across the organization. Actively seeks customer input, and may take responsibility for customer situations (internal and external customers). Exercises considerable latitude in determining technical objectives independently. Manage portions of internationalization/localization projects with outside vendors. Understands business and technical drivers and can balance both when making decisions. Understands team tools and minimalist writing style. Other duties as assigned.


BA or BS or equivalent in Information Design, Computer Science or similar field. Excellent written and verbal communication skills. Experience documenting software, hardware, or technical content in medical device industry 7+ years’ technical writing and content development experience, preferably in a medical device company. Excellent time & project management skills to multitask across multiple simultaneous projects. Thorough knowledge of Adobe products (FrameMaker, RoboHelp, Acrobat, InDesign) Microsoft Office, screen/image capture software. Quick learner and a team player with a proven ability to multi-task in a fast-paced environment. Proactive, helpful attitude, willing to jump in and help as needed. Strong interpersonal and communications skills. Experience working as a member of a high-performing team. Strong written and oral communication skills. Proven ability to create and implement a project plan. Ability to prioritize and focus on what's of highest value to customers. Collaborative leadership style. People skills to work with and obtain information from a wide variety of team members. Demonstrated problem-solving skills. Self-starter ability to quickly learn new tools and products.

VIVA is an equal opportunity employer. All qualified applicants have an equal opportunity for placement, and all employees have an equal opportunity to develop on the job. This means that VIVA will not discriminate against any employee or qualified applicant on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.