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Cramer Account Director in Norwood, Massachusetts

Agency experience is required for this role. Please apply only if you have direct agency experience.

Cramer Account Directors are veterans who know our client’s business intimately and have an invaluable perspective that ensures account retention and drives client growth. They connect the dots at both the macro and micro levels to effectively deliver quantitative and qualitative relationship goals.

Account Directors manage Cramer’s largest complex accounts independently. They must have unparalleled client relationship skills, industry expertise, and the ability to align tactics with the overall account strategy, all while owning the financial health within a diverse client portfolio. Account Directors play a critical role in building and growing relationships with C-suite clients.

Key Responsibilities:

  • Manage up to 5 large-sized/complex client relationships, informing Account Leadership as necessary

  • Form strong relationships with our clients to increase loyalty, proactively service the relationship and find organic opportunities for growth

  • Demonstrate strong financial management skills, finding the most cost-effective outcome for our clients and profitability for Cramer -- you can see the big and small picture simultaneously.

  • Owns account maintenance including planning meetings, growth plans, forecasting, contracts, budgets, change orders, invoices and communication of revenue expectations to internal teams

  • Understands the client’s business and provides a POV to project team members and executive leadership when applicable

  • Role model and resource to junior staff (potential for direct reports)

  • Provide strategic recommendations and guidance to clients in early engagement


  • Proactive and driven

  • Growth oriented, but not greedy

  • Proven leadership capabilities, leaves the ego at the door

  • Exceptional interpersonal and relationship-building skills

  • Strong presentation and persuasion skills 

  • Analytical thinker, capable of using complex problem-solving skills

  • Ability to manage complex accounts independently

  • Effectively manages v-suite and c-suite relationships

  • 7 – 10 years of demonstrated agency experience in a client facing role

  • Bachelor’s degree in Marketing, Communications, Business Administration, or related field. Master’s degree a plus.

  • This role requires 4 days in-office in Norwood, MA


  • Health Care Plan (Medical, Dental & Vision)

  • Retirement Plan (401k)

  • Life Insurance (Basic, Voluntary & AD&D)

  • Paid Time Off

  • Family Leave

  • Short Term & Long Term Disability

  • Training & Development

  • Flexible Work

  • Free Food & Snacks

  • Wellness Resources