TraceLink, Inc. Technical Product Manager in North Reading, Massachusetts

TraceLink is seeking a full-time, experienced Product Manager to focus on expanding our cloud-based serialization suite of applications. Product Managers are responsible for working with cross-functional teams and customers, managing products from cradle to grave, justifying new product development investments, determining and documenting new product requirements, and facilitating product rollout. If you’re self-motivated, intellectually curious and motivated by designing and developing innovative products for global organizations, you could be a good fit for our team.


  • Serve as the voice of the customer for the product

  • Create and document product requirements and use cases

  • Define product features and functions, and work closely with User Experience team on product UI design mockups

  • Present product ideas and user interface designs to customers to garner feedback

  • Conduct design reviews of use cases and user interface designs with Development, QA, Professional Services and other internal stakeholders

  • Author and prioritize user stories for product features and functions

  • Participate in scheduling, coordinating and planning product development releases with Development and QA

  • Work closely with Development and QA to resolve issues throughout the development lifecycle

  • Participate in bug triage and prioritization

  • Review and accept user stories upon completion of development and testing

  • Provide regular status updates on the product areas and features owned

  • Serve as product expert; provide secondary support to Sales and Professional Services

  • Work with Marketing to contribute to creation of marketing materials and messaging

  • Provide demos, presentations, support analyst briefings

  • Perform competitive analyses

  • Up to 10% travel required

Skills and Requirements:

  • Technical degree (engineering and/or computer science)

  • 3+ years of experience as a product manager or business analyst

  • Software company experience where SaaS and/or cloud deployment environments are used

  • Knowledge of SOAP and REST web service APIs and their application

Desirable areas:

  • Basic ERP (SAP, Oracle) – packaging line, warehouse management, manufacturing line

  • Supply Chain knowledge – Manufacturing, Contract Manufacturing (CMO/CPO), Wholesaler/Distributor, 3PL (3rd Party Logistic), Pharmaceutical Dispensers (retail/hospital)

  • Serialization knowledge (ideally for pharmaceutical industry), EPCIS

  • GS1 serialization and track and trace standards

  • HDMA Traceability Guidelines

  • Knowledge of GOOD manufacturing practices (validated systems)

  • B2B knowledge related to AS2 and ASN 856

ID: 2018-1289

External Company Name: TraceLink, Inc.

External Company URL: