Massachusetts Creative Jobs

MassHire Job Quest Logo

Job Information

TraceLink, Inc. Product Manager, Platform in North Reading, Massachusetts

Platform (Technical) Product Manager -

TraceLink is seeking a full-time, experienced Product Manager to focus on expanding our cloud-based platform and suite of B2B data exchange applications. Product Managers are responsible for working with cross-functional teams and customers, managing products from cradle to grave, justifying new product development investments, determining and documenting new product requirements, and facilitating product rollout. If you’re self-motivated, intellectually curious and motivated by designing and developing innovative products for global organizations, you could be a good fit for our team.


  • Serve as the voice of the customer (internal and external) for the product

  • Gather requirements from internal and external stakeholders

  • Interact with Operations, Platform, and Application Teams to gather requirements and ensure dependencies are well understood

  • Create and document product requirements and use cases

  • Define product features and functions, and work closely with User Experience team on product UI design mockups

  • Present product ideas and user interface designs to customers to garner feedback

  • Conduct design reviews of use cases and user interface designs with Development, QA, Professional Services and other internal stakeholders

  • Work closely with architects to understand system tradeoffs for various approaches

  • Facilitate discussions around design and implementation approaches to ensure the best approach is selected that meets the requirements and also stays aligned with company direction and timelines

  • Author and prioritize user stories for product features and functions

  • Work closely with architects to define common application and administrative services to be used on the next generation platform

  • Participate in scheduling, coordinating and planning product development releases with Development and QA

  • Work closely with Development and QA to resolve issues throughout the development lifecycle

  • Participate in bug triage and prioritization

  • Review and accept user stories upon completion of development and testing

  • Support the release process

  • Provide status updates on the Product Release efforts

  • Serve as product expert; provide secondary support to Sales and Professional Services

  • Work with Marketing to contribute to creation of marketing materials and messaging

  • Provide demos, presentations, support analyst briefings

  • Perform competitive analysis

  • Up to 10% travel required

Skills and Requirements:

  • Technical degree (engineering and/or computer science)

  • 7+ years of experience as a product manager or business analyst

  • Software company experience where SaaS and/or cloud deployment environments are used

  • Messaging app backend processing architecture understanding

  • Data migration approaches know-how

  • Knowledge of Customer Onboarding, company and application administration applications, support access, non-rx and rx APIs, GraphQL APIs

  • Knowledge of micro-services and their application Experience with SSO, OAuth, Authentication and Authorization models RBAC, PBAC AABC

  • Knowledge of Import/Export capabilities, S3 APIs, Elasticsearch APIs, DynamoDB APIs

  • Knowledge of pipeline processing, message processing, workflows, data driven architecture

Desirable areas:

  • Experience with enterprise software: ERP, PLM, Workflow Systems, Document Management Systems

  • Experience building or specifying platform systems such as SAP, Oracle, MatrixOne, Enovia, PegaSystems,, or SharePoint

  • Knowledge of AWS and/or Azure cloud platforms

  • Implementation or requirements definition experience with enterprise software

ID: 2021-2258

External Company Name: TraceLink, Inc.

External Company URL: