Amazon Web Services Product Launch Manager in North Reading, Massachusetts

Job Description

Are you inspired by invention? Is problem solving through teamwork in your DNA? Do you like the idea of seeing how your work impacts the bigger picture? Answer yes to any of these and you’ll fit right in here at Amazon Robotics. We are a smart team of doers that work passionately to apply cutting edge advances in robotics and software to solve real-world challenges that will transform our customers’ experiences in ways we can’t even imagine yet. We invent new improvements every day. We are Amazon Robotics and we will give you the tools and support you need to invent with us in ways that are rewarding, fulfilling and fun.

Amazon Robotics is seeking a talented and motivated Product Launch Manager (PLM) who will be part of the AR launch management team focused on seamlessly delivering strategic product initiatives to the field. The PLM will manage the new product launch of innovative programs aimed at improving the efficiency and lowering the cost of Amazon’s next-generation Fulfillment Centers. This position is responsible for coordination, communication, risk management and for serving as liaison between Fulfillment Center Operations, Program Management, Product Management, Operations Engineering, Software Engineering, Hardware Engineering and Product IT. This role will require the ability to build relationships and capture and synthesize the voice of the customer.

If you are an experienced, hands on, Technical Manager with strong problem-solving skills, excellent communication skills, and the ability to influence business and technical leaders in a dynamic environment, we want to talk with you. Joining our team provides the unique challenge and opportunity to build unique systems that benefit millions of customers and support sellers spanning the globe. The ideal candidate will draw upon relevant operations experience, exemplary program / project management, critical thinking, and problem solving skills, and a passion for creating reliable and maintainable systems. The candidate should be open to new challenges, strong at multi-tasking, detail oriented, creative, self-directed and a great team player. Candidate should drive continuous process improvement, and collaborate effectively with cross-functional operational and development teams to solve problems and implement new solutions.


  • Build, maintain, and communicate product launch plans and track the deliverables, milestones, risks and dependencies from the cross functional launch team. Anticipate bottlenecks, explore contingencies and provide escalation management throughout new product launch.

  • Establish and develop relationships with Fullfillment Center Operations early in the launch process and utilize these relationships to develop strategic partnerships throughout launch.

  • Leverage operations background and site knowledge to influence the program design of experiments (DOE), creating realistic, effective, and efficient data validation plans.

  • Hold regular Launch Readiness Meetings with AR Executive Management, and coordinate stakeholder support for these meetings.

  • Coordinate Amazon Robotics staff for new product introduction while onsite. This includes system delivery, install, and initial checkout. Partner with Program Managers and Development Leads to troubleshoot issues quickly and maintain launch plans.

  • Capture and synthesize the Voice of the Customer (VoC) for all new product introductions and leverage this information to prioritize system defects and lead the triage efforts with product development.

  • Assist the training manager in organizing, delivering and improving the relevant product training materials.

  • Organize cross functional launch retrospectives to incorporate lessons learned into future launch plans.

Basic Qualifications

  • Bachelors degree in a Technical Field (Engineering/Mathematics/Science)

  • 5+ years of demonstrated leadership running complex software and hardware projects with multiple stakeholders, and aggressive schedules in real world environments.

  • 5+ years of Project/Program Management experience

  • 2+ years of Operations Management experience preferably within a Amazon Fulfillment Center, or similar e-Commerce Distribution center

  • Excellent written and oral communication skills

Preferred Qualifications

  • Track record for managing complex technology product launches with aggressive schedules and scarce resources.

  • MBA and Project Management Professional (PMP) desirable.

  • Understanding of warehouse fulfillment operations and logistics.

  • Executive presence and ability to communicate effectively with technical and non-technical individuals.

  • Track record for being detail-oriented with a demonstrated ability to motivate and influence teams outside of your direct purview.

  • Strong data analytical skills and proven experience developing and using tools to analyze large data sets to drive decisions.

  • Experience with cross geographical project coordination and management

  • Proven problem solving skills.

  • Strong organizational skills.

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Job ID773566

CompanyAmazon Robotics LLC

Position CategoryProject/Program/Product Management--Technical

Company/Location (search) : Country (Full Name)United States