Job Information
naviHealth, Inc. VP, Product & Innovation in Newton, Massachusetts
Job Summary
naviHealth is a leading healthcare technology and services provider. As such, our Product teams are a vital tenant in our long-term strategies. Customer success is derived through delivery of flawless software solutions combined with unparalleled services/support through our customer-facing teams. The Vice President, Product & Innovation within our Care Transition Platform business will be responsible for leading all product activities (e.g., product roadmaps, operations, innovation design, release management, customer feedback forums, etc) and associated outcomes (e.g., utilization, satisfaction, investment ROI, etc.) through leadership of the core product functions – Product Management, Product Operations, and Innovation. This leader will also work closely with Customer Strategy & Engagement and Sales leadership to ensure the voice of the customer influences our product development and growth strategies.
Responsibilities
Serves as the executive leader of the Product organization within CTP responsible for product management, product operations and innovation, all driving towards user-centric product design and rapid delivery
Champion an Agile Product Development Life Cycle approach in coordination with Engineering leadership
Oversee the development and management of near-term and long-term (multi-year) product roadmaps, as well as their underlying visions, strategies and business cases
Oversee engagement with customers and users, the assessment and gathering of market feedback and continuous product improvement efforts, all of which are to be a cadenced design as a part of the Product operating model
Oversee technical product development while developing a highly collaborative relationship with Engineering to minimize waste and accelerate value for customer delivery
Oversee a large capital and operating budget ensuring a high return-on-investment for all product investments
Assess and identify technology capabilities that address key market opportunities within the context of care transitions and/or fringe innovation
Develop and implement product and technology-related strategies to maximize company revenue, profit and/or meet long-term business objectives
Establish a market-facing presence with growing expertise in the care transition space to support the naviHealth brand and growth initiatives
Maintain deep connectivity with internal and external customers and the company’s broader market, in order to optimally shape plans and action
Recruit and develop a high-performing Product organization that continues to meet and exceed the evolving needs of the company
Measure effectiveness of teams through definition of operational metrics with clear visibility
Inspire customer-centric product build across the company through deep collaboration and reinforcing a company-wide culture of gratitude towards our customers
Collaborate with Marketing/Experience, Sales and Customer Strategy & Engagement to develop customer/prospect campaigns for growth and retention
Enhance teams’ eeffectiveness and efficiency through new tools and technology
Travel requirements: moderate domestic travel (<40%)
Perform other duties and responsibilities as required, assigned, or requested.
Qualifications
Bachelor’s degree is mandatory and preferably in a business-related discipline
15+ years’ experience in a leading SaaS organization with Product leadership responsibilities
Deep understanding of value drivers in recurring revenue business models
Ability to manage and influence through persuasion, negotiation, and consensus-building
Deep technical and business expertise as it relates to the design and delivery of technology products and software
Strong empathy for customers and passion for growth
Analytical and process-oriented mindset
Enthusiastic and creative leader with the ability to inspire others
Excellent communication and presentation skills
Experience in healthcare related field required
Must be highly organized and possess strong planning skills
Must be a team player and able to work collaboratively with internal and external team members
Must have the capacity to analyze/manage/understand big data
Must be process and systems oriented to lead functions optimally
Must be able to keep track of multiple moving parts and overlapping initiatives
Must be willing to get into the weeds on certain initiatives and manage others more hands off
About naviHealth
naviHealth is improving the healthcare experience for seniors to live more fulfilling lives. For nearly a decade, naviHealth has been a trusted partner for the nation’s top health plans, health systems, and at-risk physician groups navigating the shift from volume to value. Powered by a predictive technology and decision support platform that provides clinicians and care teams with evidence-based protocols, naviHealth’s high-touch, proven care model fully supports patients from pre-acute through to the home. With naviHealth, patients can enjoy more days at home, and healthcare providers and health plans can significantly reduce costs specific to unnecessary care and readmissions. For more information about naviHealth, visit navihealth.com.
Our Purpose
Improving the healthcare experience for seniors to live a more fulfilling life
Our Values
Rooted in respect
Guided by purpose
Devoted to service
Energized by impact
The above statements are intended to describe the general nature and level of work performed by colleagues assigned to this job. It is not designed to contain or be interpreted as a comprehensive list of all duties, responsibilities, and qualifications. naviHealth reserves the right to amend and change responsibilities to meet business and organizational needs as necessary.
naviHealth is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or any other protected status under applicable laws and will not be discriminated against on the basis of disability.
External Job Posting Title: VP, Product & Innovation
Requisition ID: 2021-6193
Location Type: Field / Office / Virtual: Corp Office