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Cyberark Success at Scale Program Manager - 908850501_45421437308_2-5257 in Newton, Massachusetts

This job was posted by : For more information, please see: Who we are:

CyberArk (NASDAQ: CYBR) is the global leader in Identity Security. Centered on privileged access management, CyberArk provides the most comprehensive security offering for any identity - human or machine - across business applications, distributed workforces, hybrid cloud workloads and throughout the DevOps lifecycle. The world\'s leading organizations trust CyberArk to help secure their most critical assets. To learn more about CyberArk, visit our CyberArk blogs or follow us on Twitter, LinkedIn or Facebook.

Job Description:

As a Success at Scale Program Manager, you will build programs to support all CyberArk customers at scale. You\'ll partner with other teams to develop digital programs to help customers meet their business objectives and create and promote best practices to accelerate their onboarding and adoption. The initiatives you manage will help with the adoption of CyberArk products and will guide customers through the people, processes, and technology of the CyberArk customer journey.

This individual will have experience in the management of small to medium accounts via a variety of different tactics and/or digital channels, including regular email outreach programs, office hours and webinars, and leveraging online customer communities.

This is a great opportunity for someone with a passion for customer success who has a track record of finding creative solutions to unique problems, who thrives in challenging situations, wants to take ownership of a growing and impactful initiative on a high-performing team, and wants to apply these skills to help our customers succeed.

What you will do:

  • Help execute CyberArk\'s customer success through building multichannel customer programs to unlock customer potential, outcomes, and time-to-value. This means connecting the customer value journey within each of our products, to a digital onboarding, outreach, and adoption motion.
  • Experiment with different tactics and drive continuous improvement, growth and innovation across the people, processes and tools that drive outcomes for customers at scale.
  • Understand and empathize with the entire customer journey, putting the customers\' needs and outcomes first
  • Develop, execute, and manage integrated customer programs and nurtures to influence product adoption, usage and renewals based on customer segments, personas, and products
  • Leverage tools, data, and tech to deliver value in a one-to-many approach by collaborating on content for cross-channel marketing including website, thought leadership, best practice content, emails, webinars, videos, podcasts and more.
  • Manage day-to-day program maintenance, including implementation, pacing and performance
  • Find new opportunities to implement: Programs that will efficiently and effectively drive customer outcomes at scale

What you need to succeed:

  • 5+ years\' experience in Customer Success, Customer Enablement, Marketing Campaigns, Customer Marketing, and/or Customer Success in high-growth B2B tech/SaaS environments, with at least 2 years in a customer-focused role
  • Campaign/programs management experience
  • Good understanding of customer relationship management systems (Salesforce, Marketo, Gainsight)
  • Working knowledge of digital marketing concepts and functions
  • Experience planning and executing digital programs including webinars, events, email campaigns and nurture programs
  • Project Management experience and an ability to set and drive requirements across multiple functional areas
  • Experience with customer lifecycle and journey mapping
  • Excellent communication, presentation, problem-solving, conflict resolut on and program management skills