naviHealth, Inc. Network Success Manager in Newton, Massachusetts
naviHealth has an established reputation for being experts in the business of patient transitions. Our Network Engagement team is critical to building and maintaining the network of healthcare providers, vendors and community partners that our hospitals rely on.
The focus of the Network Success Manager will be extensive network building and strategic account management, as they build and maintain strong relationships with those within the reach of naviHealth services. The Network Success team member will be a key player during nH Discharge implementations, manage relationships with acute and post-acute customers, tackle customer support issues, product optimization, customer satisfaction, and identify network development opportunities. Their visibility and influence will require education on all naviHealth products and business models, as well as a sense of empathy towards the business and clinical roadblocks our customers face. The Network Success team will work in tandem with acute customer success, product and project management, clinical advisory, business operations, customer support, and network experience to ensure network needs are met across the enterprise.
The Network Success Manager needs to be a highly organized, critical and creative thinker, who is able to build relationships with prospects and customers across the Care Transition Platform (CTP) portfolio. The hybrid role encompasses sales and excellent customer success skills to protect and grow our network base. The Network Success Manager will report directly to the Manger of Network Success.
Develop and maintain strong working relationships with assigned hospital & Post-Acute provider customers to maintain high customer retention rates for Care Transition Platform (CTP) portfolio
Accountable for tracking network and hospital utilization through market health scores by increasing provider network footprint, optimization, and initiatives through engagement, outreach, and campaigns
Work cross functionally to execute on engagement plans, monitor hospital utilization, and identify high priority sales leads and at-risk markets
Partner with Network Success Specialist to deliver post-acute customer renewals and price increase programs
Responsible for addressing inbound customer requests and inquiries from customer support, customer success, network success, provider database, Network Engagement Specialist, and post-acute ticketing system
Serve as primary contact to assigned regional and local post-acute customer accounts to deliver training optimization, renewals, analytics review, hospital-based initiatives, nH solutions advisory, pilot/beta participation, workflow advisory, and solution selling for upsell opportunities
Responsible for cadenced and customer specific education and training for nH post-acute solutions
Responsible for assigned post-acute prospect and customer data validation for nH provider database
Lead initiatives as a critical post-acute growth account team member through lead generation and maturation with Continuum of Care Sales Representatives and Sr. Account Executives
Proactively obtain product-related feedback from customers and following appropriate enhancement request process
Serve as project lead for nH Discharge implementations responsible for building out connected, high performing networks through direct, high touch post-acute provider engagement
Build naviHealth brand awareness at clinical summits, town halls, and post-acute provider meetings promoting all relevant naviHealth solutions in the respective market
Perform other duties and responsibilities as required, assigned, or requested.
Bachelor’s degree in business related discipline
3-5 years’ experience
Experienced and enthusiastic in a customer facing role
Knowledge of healthcare industry news, mandates, and program changes, specifically related towards shift in towards value-based care and other payment models
Strong professional presence with public speaking and presentation skills a must
Effective written and oral communication
Proven ability to juggle multiple accounts and projects at a time
Experience using actionable data to drive client recommendations
Ability to execute internal and external project plans
Must possess a strong personal and executive presence to connect with client on a multi-level basis
Must be highly organized and possess strong planning skills, effectively managing multiple accounts and cross functional projects
Must possess strong critical thinking skills, polished communication skills, and a professional demeanor
Must be a team player and able to work and collaborate efficiently with cross functional teams and their leadership
Must have ability to be engaging through remote dialogue (telephonic, email, etc)
Must have a tolerance for travel (up to 30%) which will not interfere with personal life
naviHealth is improving the healthcare experience for seniors to live more fulfilling lives. For nearly a decade, naviHealth has been a trusted partner for the nation’s top health plans, health systems, and at-risk physician groups navigating the shift from volume to value. Powered by a predictive technology and decision support platform that provides clinicians and care teams with evidence-based protocols, naviHealth’s high-touch, proven care model fully supports patients from pre-acute through to the home. With naviHealth, patients can enjoy more days at home, and healthcare providers and health plans can significantly reduce costs specific to unnecessary care and readmissions. For more information about naviHealth, visit navihealth.com.
Improving the healthcare experience for seniors to live a more fulfilling life
Rooted in respect
Guided by purpose
Devoted to service
Energized by impact
The above statements are intended to describe the general nature and level of work performed by colleagues assigned to this job. It is not designed to contain or be interpreted as a comprehensive list of all duties, responsibilities, and qualifications. naviHealth reserves the right to amend and change responsibilities to meet business and organizational needs as necessary.
naviHealth is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or any other protected status under applicable laws and will not be discriminated against on the basis of disability.
Requisition ID: 2021-6096
Location Type: Field / Office / Virtual: Virtual (Home Office)