International Data Group Event Client Services Specialist in Needham, Massachusetts
The IDG Events team is hiring an Events Client Services Specialist for our busy and growing US events portfolio. Our client success team provides turnkey support for all event sponsors, serving as an internal champion for these customers and ensuring they have a positive experience with us. Strong communication skills, an optimistic outlook and creative problem solving abilities are essential as you serve on the front lines with those who support our business.
Responsibilities include providing all post-contract services such as:
Complete project management for solo-sponsored events and chief client liaison for multi-sponsored events
Creation of and management to an event timeline
Regular communication with client by phone/Zoom and email on deliverables and milestones
Management of client expectations, containment of scope creep
Trafficking of client assets
Instruction on how client can optimize experience in virtual event platform
Delivery of post-event results/analytics
Participation as needed in event delivery processes
Management to any team KPIs
Assistance with client intent to renew
Willingness to travel when in-person events resume
3+ years in a sales or post-sales environment working with clients
The ability to communicate clearly in spoken and written formats
The ability to think on your feet and problem-solve as challenges arise
The ability to work on multiple projects simultaneously
A willingness to go the extra mile for clients and the team
Flexibility and adaptability – the events world can be volatile!
Successful applicants for this position must be fully vaccinated against COVID-19 as a condition of employment. Requests for reasonable accommodation based on disability or religion will be considered on an individual basis.
Please upload a formatted version of your resume and cover letter during the application process.
IDG is an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or other legally protected status.
Company: IDG Communications
Career Level: Experienced (Non-Manager)
External Company Name: International Data Group, Inc.
External Company URL: http://www.idg.com
Street: 140 Kendrick St