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International Data Group Director, WW Benchmarking Services in Needham, Massachusetts

IDC is seeking a Director, WW IT Benchmarking Services to be a key member of a growth initiative that involves scoping, managing, and delivering client projects to evolve our benchmarking practice strategy. The director will partner across the organization’s business development, subject matter expert and delivery solutions teams to deliver client engagements focused on cloud and managed-service Market Price Models, IT Benchmarking and Sourcing strategies.

IDC’s WW Benchmarking team helps clients plan, market and sell in the global marketplace. We create actionable market intelligence and provide influential go to market support that yields measurable results.

The role will be a key part of IDC’s strategy in growing a global business around IT metrics benchmarking. The Benchmarking Director will be expected to collaborate with a global team to support the development and delivery of long-term relationships with assigned clients.

Why IDC?

IDC is the most respected global technology market research firm, and recognized by the Institute for Industry Analyst Relations (IIAR) as the 2020 Analyst Firm of the Year for delivering critical, timely insights in coordinated efforts around the world, during a time when our customers faced unprecedented challenges. We are changing the way the world thinks about the impact of technology on business and society. Our people, data, and analytics create global technology insights that accelerate customer success.

Our collaborative, innovative and entrepreneurial culture is the perfect place for you to discover your future!

  • Lead engagement fulfillment both as a subject matter expert and project manager.

  • Lead and perform data analysis including analyzing quantitative datasets.

  • Interpret data effectively and develop a data-driven story.

  • Engage with clients to understand requirements, structure solutions, and develop compelling proposals that win custom projects and deliver high-quality outcomes that address client requirements.

  • Manage client communications and facilitate on-time, high quality deliverables and customer experiences with the aim to grow their business over time.

  • Partner with IDC’s centers of excellence, including analysts and sales globally to yield the highest value for our customers.

  • Operate with a client-centric orientation to maximize IDC value in terms of quality, timeliness, and customer experience.

  • Assist and manage projects that satisfy client requirements and address project specifications and timelines as proposed.

  • Responsible for managing project quality assurance from proposals to delivery.

  • Bachelor’s degree required.

  • 10+ years of professional research or consulting experience with a focus on analysis and delivery of IT benchmarking data and project management.

  • In-depth experience with IT Managed Services and IT Professional Services markets, vendors, and pricing structures.

  • Familiarity with the underlying metrics, KPI’s and methodologies used to measure and benchmark IT services such as cloud management services, DaaS, Infrastructure Managed services, service desk, etc.

  • Comparable experience from an industry analyst firm, consulting firm, IT vendor, IT sourcing or IT service management company is preferred.

  • Familiarity with qualitative and quantitative research methodologies, market modeling, and price benchmarking is highly preferred. Competence analyzing quantitative datasets.

  • Excellent verbal and written communication skills.

  • Strong project management skills are essential, Project Management (PMP) certification is advantageous.

  • Travel requirements up to 20% which may include international travel. (Post COVID)

  • Position is located in our Needham, MA headquarters or an IDC-approved US east coast remote location.

About IDC: International Data Corporation (IDC) is the premier global provider of market intelligence, advisory services, and events for the information technology, telecommunications and consumer technology markets. IDC helps IT professionals, business executives, and the investment community make fact-based decisions on technology purchases and business strategy. More than 1,100 IDC analysts provide global, regional, and local expertise on technology and industry opportunities and trends in over 110 countries worldwide. For 50 years, IDC has provided strategic insights to help our clients achieve their key business objectives. IDC is a subsidiary of IDG, the world's leading technology media, research, and events company.

IDC is an Equal Opportunity Employer. Applicants and employees are considered for positions and are evaluated without regard to mental or physical disability, handicap, race, color, religion, gender, gender identity and expression, ancestry, national origin, age, genetic information, military or veteran status, sexual orientation, marital status or other categories protected by law.

ID: 2021-2147

External Company Name: International Data Group, Inc.

External Company URL:

Street: 140 Kendrick St