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MathWorks Senior Program Manager - Online Products in Natick, Massachusetts

Senior Program Manager - Online Products

Job Summary

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  • Job:24185-BHIL

  • Location:US-MA-Natick

  • Department:Program Management

As a Senior Program Manager at MathWorks, you will enable and influence cross-functional teams and programs to deliver customer value with high quality and minimal waste.

Product Authentication and MathWorks Account Identity Management teams build reliable, secure, and cloud-based authentication, identity management, and single sign-on solutions for MathWorks products. In this role, you will be part of the cross-functional leadership group that will charter projects and programs to achieve strategic objectives. You will partner with the Engineering Managers and define processes and strategies to enable the cross-functional teams to plan, prioritize, and execute those projects efficiently and effectively.

Responsibilities

  • Facilitate planning process to create SMART multi-release plans that aligns with strategic objectives

  • Identify dependencies and facilitate communications with dependent/impacted teams to negotiate and establish agreement of responsibilities and plans.

  • Identify issues and risks, define a mitigation plan and track them to resolution or escalate appropriately

  • Champion our core value of continuous improvement. Facilitate problem-solving to identify root causes of issues and ensure countermeasures address the problem effectively. Lead process improvement activities that eliminate significant sources of waste

  • Design, pilot, and roll out new processes, best practices, standards, and KPI’s as needed to improve team efficiency and effectiveness while avoiding unnecessary duplication of/variation from standard processes

  • Evaluate team agile development practices, identify opportunities for improvement, and execute a visible plan for their achievement

  • Co-author and execute change management and pilot plans. Gather, analyze, and incorporate feedback.

  • Monitor KPIs to identify issues in team quality or delivery rate - raise awareness; define, communicate and track the plan to address those issues

Minimum Qualifications

  • A bachelor's degree and 7 years of professional work experience (or a master's degree and 5 years of professional work experience, or a PhD degree, or equivalent experience) is required.

Additional Qualifications

  • Technical degree in Engineering, Math, or Science

  • Experience in program management of commercial SaaS or Online Products and Services

  • Ability to understand technology; able to participate and contribute to technical conversations

  • Ability to influence others even when you do not have direct authority over them

  • Experience with Agile, Scrum, and Kanban software development methodologies

  • Experience with JIRA and Confluence

  • Knowledge of authentication, identity management, federated identity, and single sign-on concepts and frameworks is a nice to have

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