MathWorks Senior Program Manager - Online Products in Natick, Massachusetts
Senior Program Manager - Online Products
As a Senior Program Manager at MathWorks, you will enable and influence cross-functional teams and programs to deliver customer value with high quality and minimal waste.
Product Authentication and MathWorks Account Identity Management teams build reliable, secure, and cloud-based authentication, identity management, and single sign-on solutions for MathWorks products. In this role, you will be part of the cross-functional leadership group that will charter projects and programs to achieve strategic objectives. You will partner with the Engineering Managers and define processes and strategies to enable the cross-functional teams to plan, prioritize, and execute those projects efficiently and effectively.
Facilitate planning process to create SMART multi-release plans that aligns with strategic objectives
Identify dependencies and facilitate communications with dependent/impacted teams to negotiate and establish agreement of responsibilities and plans.
Identify issues and risks, define a mitigation plan and track them to resolution or escalate appropriately
Champion our core value of continuous improvement. Facilitate problem-solving to identify root causes of issues and ensure countermeasures address the problem effectively. Lead process improvement activities that eliminate significant sources of waste
Design, pilot, and roll out new processes, best practices, standards, and KPI’s as needed to improve team efficiency and effectiveness while avoiding unnecessary duplication of/variation from standard processes
Evaluate team agile development practices, identify opportunities for improvement, and execute a visible plan for their achievement
Co-author and execute change management and pilot plans. Gather, analyze, and incorporate feedback.
Monitor KPIs to identify issues in team quality or delivery rate - raise awareness; define, communicate and track the plan to address those issues
- A bachelor's degree and 7 years of professional work experience (or a master's degree and 5 years of professional work experience, or a PhD degree, or equivalent experience) is required.
Technical degree in Engineering, Math, or Science
Experience in program management of commercial SaaS or Online Products and Services
Ability to understand technology; able to participate and contribute to technical conversations
Ability to influence others even when you do not have direct authority over them
Experience with Agile, Scrum, and Kanban software development methodologies
Experience with JIRA and Confluence
Knowledge of authentication, identity management, federated identity, and single sign-on concepts and frameworks is a nice to have