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Waters Technical Publishing Specialist in Milford, Massachusetts

As a member of the Customer Experience and Knowledge Management (CXKM) department, the Technical Publishing Specialist is responsible for on-schedule production, proofreading, and release of technical documentation to multiple web platforms. We are looking for a detail-oriented, passionate, team-player, ready to join a high-volume documentation team committed to delivering customer and field-facing content supporting all of Waters products

Overall Responsibilities:

  • Ensure that all project deliverables meet or exceed established standards and specifications for content style, accuracy, language, and consistency and for production and publishing quality.

  • Build collaborative, long-term, relationships with colleagues, peers, management, and external teams, through effective use of written and verbal communication.

  • Utilize and recommends optimization to processes and customer-focused practices, proactively anticipating content end-user issues to solve problems effectively and efficiently.

  • Adhere to project schedules and established processes, troubleshooting issues, managing risk, and demonstrating critical thinking skills.

  • Expert organizational and project coordination skills in a high-volume environment.

  • Stay up to date with industry standards, processes, and technologies.

  • Reliable attendance and punctuality is critical to successful performance in this role.

  • Must be able to contribute positively and proactively to evolving processes and changing environment.

Functional Reponsibilities:

  • Review and proofread content in English so that documentation adheres to publishing and production standards and specifications. Content review occurs in CMS and other authoring tool environments as well as through PDF.

  • Review localized PDF documents based off English projects to prepare for release and web upload.

  • Upload and maintain content deliverables on our portfolio of web platforms.

  • Pivot to address urgent content and web upload production and publishing needs from through the department and company.

  • Onboard new-hires for production best-practices and conducts regular training of backup resources.

Bachelor's degree in related discipline, or, 3+ years’ related industry or functional experience with proofreading or in a digital publishing environment.

Experience with metadata best practices, SEO and taxonomy.

Experience with XML, HTML, CMS and DITA-based, industry standard content authoring tools and video publishing software.

Basic image skills (renaming, resizing, cropping, uploading).

Strong working knowledge of Microsoft 365, Adobe, Smartsheet, Atlassian tools, SAP,. web publishing tools

Waters Corporation (NYSE: WAT), the world's leading specialty measurement company, has pioneered chromatography, mass spectrometry and thermal analysis innovations serving the life, materials, and food sciences for more than 60 years. With more than 7,000 employees worldwide, Waters operates directly in 35 countries, including 15 manufacturing facilities, with products available in more than 100 countries. Our team focuses on creating business advantages for laboratory-dependent organizations to enable significant advancement in healthcare delivery, environmental management, food safety, and water quality.

Working at Waters enables our employees to unlock the potential of their careers. Our global team is driven by purpose. We strive to be better, learn and improve every day in everything we do. We’re the problem solvers and innovators that aren’t afraid to take risks to transform the world of human health and well-being. We’re all in it together delivering benefit as one to provide the insights needed today in order to solve the challenges of tomorrow.

Diversity and inclusion are fundamental to our core values at Waters Corporation. It is our responsibility to actively implement programs and practices to drive inclusive behavior and increase diversity across the organization. We are united by diversity and thrive on it for the benefit of our employees, our products, our customers and our community. Waters is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, religion, sex, national origin, sexual orientation, age, marital status, disability, gender identity or protected Veteran status.

Publishing, production, taxonomy, metadata, CMS, SEO, SDL, Xmetal, editing, technical documentation, technical writer, coordinator, project manager

Company Name: Waters Division

External Company URL:

Street: 34 Maple Street

Telecommute: Negotiable - Flexwise