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Waters Digital Product Manager, Customer Experience in Milford, Massachusetts

Do you want to be part of a global digital transformation journey and help grow multi-million $$ digital and B2B eCommerce business? Would you like to work on customer experience platforms including Adobe experience suite, Hybris PIM and SAP Commerce Cloud and optimize a brand new Waters.com experience? How about an opportunity to grow a digital organization and impact global business (operations in 30+ countries in Americas, EU and Asia, customers in 100+ countries)?

If yes, lets chat.

The ideal candidate will be an assertive, highly motivated individual with strong business acumen, who is comfortable with shifting priorities, and the demands of managing the nuances of a global site footprint.

Waters is seeking a hands-on Product Owner with deep customer journey experience to join our digital center of excellence organization. In this role, you will be working in a fast-paced, agile environment with a team of diverse product managers and engineers that possess a true passion for User Experience and technology. You will play a critical role in the development and implementation of a brand new Waters.com site powered by Adobe Experience suite.

As a lead working in a team environment you will work with solution architects, UX designers, developers and demand generation Marketers to create new customer experiences and value-added features to drive customer satisfaction and revenue for the business. A self-starter attitude, excellent communication, and dedication to innovation are critical to this role.

  • Manage, execute and communicate the waters.com experience product roadmap, from feature requirements to delivery, growth and optimization for mobile and web customer journeys

  • Serve as a digital product champion across the organization to ensure leadership and peer visibility to ongoing work

  • Define stories and prioritize features from the product backlog

  • Understanding of the current digital landscape, site experience trends and how they intersect with ongoing Waters customer needs

  • Apply analytics, user feedback, and intuition to provide insight on product focus and optimization efforts

  • Partner with key vendors and technology partners to solve technical and business challenges

  • Work with global Marketing and Corporate Communications content teams to design and promote a go to market strategy for new feature sets

  • Minimum of a BS in Marketing, Engineering, Computer sciences, Information Systems or related field. MBA or MS preferred

  • 3+ years Product Management experience

  • 3+ years experience in agile processes, such as scrum, Kanban, or the Scaled Agile Framework (SAFe).

  • Previous experience working in Adobe Experience Manager (AEM) and/or direct experience with other content management systems a plus

  • High impact communication skills for multiple audiences across the organization

  • Experience with voice of the customer and analytics platforms preferred

Waters Corporation (NYSE: WAT), the world's leading specialty measurement company, has pioneered chromatography, mass spectrometry and thermal analysis innovations serving the life, materials, and food sciences for more than 60 years. With more than 7,000 employees worldwide, Waters operates directly in 35 countries, including 15 manufacturing facilities, with products available in more than 100 countries. Our team focuses on creating business advantages for laboratory-dependent organizations to enable significant advancement in healthcare delivery, environmental management, food safety, and water quality.

Working at Waters enables our employees to unlock the potential of their careers. Our global team is driven by purpose. We strive to be better, learn and improve every day in everything we do. We’re the problem solvers and innovators that aren’t afraid to take risks to transform the world of human health and well-being. We’re all in it together delivering benefit as one to provide the insights needed today in order to solve the challenges of tomorrow.

Diversity and inclusion are fundamental to our core values at Waters Corporation. It is our responsibility to actively implement programs and practices to drive inclusive behavior and increase diversity across the organization. We are united by diversity and thrive on it for the benefit of our employees, our products, our customers and our community. Waters is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, religion, sex, national origin, sexual orientation, age, marital status, disability, gender identity or protected Veteran status.

Product Owner, Product Manager, Customer experience, CX Digital

Company Name: Waters Division

External Company URL: www.waters.com

Street: 34 Maple Street

Key Words: Product Owner, Product Manager, Customer experience, CX Digital

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