ERT Senior Platform Manager in Medford, Massachusetts
ERT Boston is looking to hire a Senior Platform Manager to deliver measurable business results through enterprise-wide, cross-product platform solutions that integrate with new or existing ERT products to meet market needs, company
goals and technology strategies such as cloud-based components and services.
The Sr. Platform Manager will provide leadership, management and influence across global, cross-functional teams including Business Development, Customer Care, Project Management, operations, Education and Training, Systems Validation, Regulatory, Engineering and other Product lines in order to define, build, test, maintain, integrate and extend the platform solution.
In this role, you will continually define new requirements and refine existing features to provide innovative, cost-effective, and scalable, operational processes that support the production rollout and successful launch of the assigned Platform. The Sr. Platform Manager will manage all aspects of the Platform Life Cycle for Products (defined as products, devices and services) with
significant company impact in a new or established Product line.
The Sr. Platform Manager will support the Platform and associated services as a subject matter expert and consultative partner with excellent business and technical competence to help inform, influence and establish a successful path forward.
1) Platform Planning and Managementa) Manage complex product decisions and work with design and engineering teams to drive platform development of components and services using modern software
development practices including agile development methodologies.
b) Manage and/or coordinate platform performance testing and system tuning throughout
the development cycle to ensure an exceptional user experience for our customers.
2) Platform Leadership by executing DLC Process
a) In collaboration with Product Management, gather, analyze, and prioritize product
requirements that align with the product vision and company strategy using product
b) Continuously deliver value to existing and future customers to differentiate the Platform
and its suite of products
c) Drive DLC and collaborate with product management on PLC for successful product
delivery with quality
d) Lead the development of required PLC / DLC documents to enable successful Product
delivery efforts (i.e., Opportunity Overview, Market Requirements Documents, Product
Lead cross functional product teams through the strict compliance of all steps of the
Product Life Cycle
Facilitate business and technical requirements between Research and Development
and Product Management.
Determine, clarify and present platform functionality dependencies.
Collaborate with other groups to define the end-to-end platform experience for all user
Work with Product Managers to incorporate UX feedback from customers
3) Platform Leadership by Collaborating with Product Management on executing PLC
a) Coordinate priorities with the Product Review Board
b) Coordinate changing priorities with the Change Review Board
c) Work with internal teams to build features that support operational feasibility and
scalability within the platform solution
4) Platform Leadership through Cross-functional Relationship Management
a) Monitor ongoing Platform success in the market including: Financial management,
customer satisfaction, and competitiveness.
b) Communicate all potential risks (regulatory or other) and operational deviations including
summary root cause and CAPA metrics to ERT Executive Management personnel as
c) Identify and develop third party business opportunities for software or hardware products
to complement ERT’s line of Products
The duties and responsibilities listed in this job description represent the major responsibilities
of the position. Other duties and responsibilities may be assigned, as required. ERT reserves
the right to amend or change this job description to meet the needs of ERT. This job description
and any attachments do not constitute or represent a contract.
Bachelor’s degree (computer science or science-related field preferred); Master’s degree
in Technology or Science (desirable)
10+ years’ experience in software product and/or platform management working with
stakeholders defining user requirements for engineering teams
10+ years’ experience in the clinical trials industry, working with customers and
competition to recognize and discover new opportunities and improvements.
Demonstrated business planning skills and track record of defining, developing, and
launching successful software products
Demonstrated track record in delivering regulated technology products/services in a high
growth environment within the pharmaceutical or medical devices industries
Experience working with engineering teams to translate customer and operational needs
into technical requirements and resolve technical issues
Demonstrated leadership in executing market research (voice of customer), identifying
unmet market needs, and translating those needs into business opportunities
Experience working with product owners from integrated product lines to negotiate,
prioritize and communicate high level and detailed product specifications using
deliverables such as written specs, use cases and user experience-generated
Experience with cloud-based software platforms (SaaS) and technologies such as AWS
Experience with human-centred design and Agile development methodologies
Proven leadership and decision-making abilities
Ability to synthesize information into a compelling platform module roadmap
Customer focused with interpersonal and influencing skills across the organization
Superior project management, coordination and planning skills
Excellent written, verbal, and presentation skills in English language
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
External Company Name: eResearch Technology
External Company URL: www.ert.com
Street: One Cabot Road, Suite 300