J&J Family of Companies Senior Manager, Health System Platform Marketing, Joint Recon in Massachusetts

Johnson & Johnson Medical Devices Companies (JJMDC’s) Strategic Customer Group (SCG) is recruiting for a Sr. Manager, Health System Platform Marketing, Joint Recon. This position will be based in Warsaw, IN, Raynham, MA or remotely based for the right candidate.

The Johnson & Johnson Medical Devices Companies have been working to make surgery better for more than a century. With substantial breadth and depth in surgical technologies, orthopedic and interventional solutions, we aspire to improve and enhance medical care for people worldwide. Together, we are working to shape the future of health through differentiated products and services.

Health System Platform Marketing is the Platform business owner into the SCG channel, representing the Platform to health system customers across the US and the driver of health system insights to shape and inform platform commercial strategy. The position is responsible for driving growth of our JJMD Platforms with our strategic accounts by representing the platform value proposition to health system administration and creating platform-specific and NPI contracting strategies to drive access. The Platform Manager works closely with Account Management, US Marketing, and Contracting Strategy to create NPI and Platform-specific contracting strategies. There are six Health System Platform Managers that represent the following businesses with sales of $1B each: EndoMech, Energy, Biosurgery, Spine, Joint Recon, & Joint Recon.

The Senior Health System Platform Marketing Manager is responsible for informing/consulting in development of the Commercial Strategy by providing insights from health system customers, contracting, solutions, and account management to shape business plan and strategy. The Platform Manager is the owner of the commercial strategy and its delivery through the Account Management channel to health system customers across the US. The goal is to increase drive growth of the JJMDC platforms in our strategic customer accounts across the nation through the creation and execution of Platform strategy to health system customers & contracting access strategies for the Platform and NPIs.

Role Objective

  • Shape/Inform/Execute platform commercial strategy through account Management/contracting to achieve business goals.

  • Customer-facing role responsible for representing the Platform value to health system customers and drive adoption/contracting of our One MD portfolio

  • The Senior Platform Manager is customer facing to all strategic customers across the whole US.

  • Collaborate with Acct Management & Contracting to drive Platform business objectives/strategy through the account planning and contracting process

  • Provide insights from account Management and health system customers to drive creation of US commercial and Global pipeline strategy

  • Share best practices across JJMDC Commercial Teams (e.g. EEC, launch excellence, project activation, contracting)

  • Drive JJMD strategy, successes, VOC, & lessons learned into Comm team to broaden insights beyond physician & share how we show up as JJMD

Major Responsibilities

  • Customer facing role with 30% travel; customer facing to key customers across the US

  • Execute the Joint Recon commercial strategy through the account management channel by representing the platform with key health system customers across the US.

  • Drive growth of the Joint Recon Platform with key US health system customers by clearly articulating the Platform value proposition in light of the healthcare market & competitive landscape, our commitment to innovation through messaging of new product launches and innovation pipeline, platform capabilities beyond product to drive physician alignment (sales consultant accreditation, custom instruments, etc.), breadth of procedures covered by our portfolio, etc.

  • Joint Recon Platform ambassador into SCG Account Management channel to health system administrator while also health system / JJMD ambassador into Commercial Organization. Consultant in creation of commercial strategy with insights from health systems and administration and execution of that strategy through SCG business plan with account Management., contracting, etc.

  • Shape and inform US commercial and GSM pipeline strategies via insights gathered from customer facing role to health system administrators

  • Clearly message, deliver with confidence the value of the Joint Recon Platform to the health system customers to drive growth.

Key Competencies/Skills/Requirements

Business Knowledge:

  • Well versed in health care environment and impact on health systems/providers, Platform expertise, competition, pricing trends, technology, customer needs, JJMD capabilities


  • Clearly communicate with confidence and knowledge the Platform value to high level administrative customers in targeted health systems

  • Creation of account Management. specific marketing tools including platform and OneMD value props, impact tools

  • Align internal stakeholders to drive platform strategy (Commercial Operations, Pricing, Contracting, etc.)

Continuous Learning:

  • Ability to look beyond individual platform, across JJMD and message the JJMDC value proposition

  • Ability to position and message JJMD capabilities at a high level

Pricing and Contracting:

  • Deep expertise in pricing and contracting strategy and work closely with NA Pricing and Contracting Strategy/Admin teams to align strategies to drive/deliver platform business objectives

Develops and Coaches Others:

  • Provide insights to US commercial organization from health system customers and account management

  • Ability to network across internal stakeholders from Solutions, US/Global Marketing, CommOps, Solutions innovation, HEMA

  • Drive development of health system/administrator mindset in the US and GSM Commercial organizations


  • Ambassador of individual platform into SCG organization; Seen as a leader within the organization, strong personal brand equity, ability to drive alignment and decision making across a heavily matrixed organization with conflicting G&Os


  • Serves as conduit between SCG (Contracting, Account Management, Marketing/Solutions) and Commercial Organization (US Marketing, Global Marketing, CommOps, FSO, Pricing)

Planning and Organization:

  • Exceptional organizational skills and ability to prioritize demands across multiple stakeholders

Problem Solving/Decision Making:

  • Keen ability and passion for uncovering root of problem and tenacity to drive to resolution across a matrixed organization

Do you strive to join an outstanding team that is dynamic and ever-changing? Is career growth and opportunity appealing to you? Apply to this opportunity today.


  • A minimum of a Bachelor’s degree is required. A Master’s degree is preferred

  • A clear understanding of evolving health care market & impact on customer needs is required

  • A minimum of 8 (eight) years of experience in Commercial functions such as Sales, Marketing, Contracting and/or Professional Education is required

  • Experience in Medical Devices is strongly preferred

  • Experience in Joint Recon is strongly preferred

  • Proven experience in customer facing roles and experience working with physicians and administration is required

  • Brand marketing experience including development of value prop, messaging and marketing tools (e.g. impact models, collateral) is preferred

  • Contracting experience for products and platform including contract and pricing strategy is preferred

  • Ability to connect internally across key stakeholders within SCG and lead through a heavily matrixed organization (contracting/Account mgmt.) and Commercial Organization (Marketing, GSM, CommOps, FSO, and Pricing) is required

  • Ability to think broadly and strategically, beyond individual platform is required

  • Ability to gather insights from health systems and customers and using these insights to shape and develop strategies is preferred

This position will be based in Warsaw, IN or Raynham, MA. Remote location will be considered for the right candidate. Those based in Warsaw, IN, may require up to 30% travel due to normal course of job. Candidates based outside of Warsaw, IN, will require significantly more travel for normal customer interactions and engagements at Warsaw headquarters.

Johnson & Johnson is an Affirmative Action and Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

Primary Location

United States-Indiana-Warsaw

Other Locations

North America-United States, United States-Massachusetts-Raynham


Johnson & Johnson HCS Inc. (6077)

Job Function

Product Management

Requisition ID