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MARKETSOURCE Honda Zone Recall Specialist in Massachusetts


Honda Zone Recall Specialist


Job Description

Zone Recall Specialist (CCS)

MarketSource, Inc. is a premier provider of integrated sales \u0026amp; marketing solutions to Fortune 500 companies. We offer a dynamic entrepreneurial environment that fosters creativity and provides unlimited opportunities for personal and professional growth.

Job Summary:

The Zone Recall Specialist will be responsible for effectively managing a territory to ensure that critical Alpha recalls are completed on Honda/Acura vehicles in their assigned geography.

Essential Functions:

• Conduct field canvassing, “door knocks” at identified addresses with Dealerships and independently to facilitate repairs, or close cases with required documentation.

• Create action plans for Honda/Acura Dealerships to increase recall completion rates

• Utilize MarketSource dashboard to review air bag case closures.

• Complete, upload and record all information to specific requirements in

• Conduct presentations at Honda Regional meetings.

• Identify, contact and present at community outreach and canvassing events to increase awareness of the recall and affected vehicles.

• Partner with Dealership(s) outreach activities,

• Communicate and resolve dealership/customer issues, apply for “goodwill” decisions (customer compensation) to close additional cases

• Continuously monitor and report on the effectiveness of community outreach plans; adjust as necessary

• Serve as the liaison between the customer and Honda’s Customer and Campaign Support Center, identifying and referring customers who require additional follow-up

• Partner with District Parts and Service Manager to communicate dealer relation or goodwill issues

• Subject matter expert on Honda/Acura Recall information

• Utilize mapping and route optimization tools to effectively maximize productivity.

Minimum Education and/or Experience:

• Bachelor’s Degree or equivalent experience preferably in business administration or related field.

• Minimum 3-5 years of experience in automotive parts and service, wholesale \u0026amp; retail

Requisite Abilities and/or Skills:

• Demonstrated relationship building and influencing skills.

• Excellent presentation, communication and skills.

• Knowledge and understanding of marketing channels and internet and social media research.

• Ability to work in the field independently without supervision.

• Ability to analyze and utilize key information to create territory action plans to achieve business objectives.

• Ability to make independent decisions in the field positively impacting business objectives.

• Excellent written and verbal communication skills.

• Ability and willingness to conduct presentations to both small and large groups of people, to a diverse audience including, Dealership personnel, customers, and community leaders.

• Strong interpersonal skills.

• Ability to work a non-traditional schedule, weekends and evenings.

• Bilingual desired.

Additional Job Requirements:

• Physical ability to perform tasks that may require prolonged bending, stooping, reaching, twisting, lifting, pushing, pulling, walking, standing and moving items.

• Performs additional job duties as assigned.

• Ability to lift up to 20 pounds independently.


Work Area

Job Category

Sales and Related