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American Express Director - Client Management (New England) in Massachusetts


At American Express, we know that with the right backing, people and businesses have the power to progress in incredible ways. Whether we’re supporting our customers’ financial confidence to move ahead, taking commerce to new heights, or encouraging people to explore the world, our colleagues are constantly redefining what’s possible — and we’re proud to back each other every step of the way.

When you join Team Amex, you become part of a diverse community of over 60,000 colleagues, all with a common goal to deliver an exceptional customer experience every day. Here, you’ll learn and grow as we champion your meaningful career journey with programs, benefits, and flexibility to back you personally and professionally. Every colleague shares in the company’s success.

Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to our customers, communities, and each other every day. And, we’ll do it with integrity and in an environment where everyone is seen, heard and feels like they truly belong.

Join #TeamAmex and let’s lead the way together.

Building lasting relationships is at the heart of our business and that’s exactly what members of our sales team do best. Use your entrepreneurial mindset and consultative approach to create rewarding opportunities for both our customers and yourself, while being backed by an iconic brand. Whether you’re helping our customers get the most value from our range of innovative products and services, or collaborating internally across teams to deliver new solutions, your work can help us become an essential part of our customers’ lives. Find your place in sales on #TeamAmex.

Do you enjoy a dynamic, collaborative work environment where you can make a mark? Are you someone who knows how to drive significant business results and build new partnerships? Are you excited to join and create a team culture that is opportunistic, innovative, accountable, customer-oriented and results-focused? The American Express Director of Account Development / Client Management oversees an exciting portfolio of small to medium Merchants (B2B and B2C) concentrated in New Engalnd. As the Director, you will be responsible for leading a team of 5-7 Senior Client Managers to grow revenue, by establishing mutually-beneficial and profitable, long-lasting relationships with merchant accounts. Your team will be accountable for delivering valuable, innovative insights and solutions to our clients across a diverse range of companies. You will oversee a dynamic team in the Eastern Region, who manages 500 merchant relationships and more than $6B in American Express charge volume. If you want to join one of the world’s most respected brands and be a part of our future, this role is for you.

How will you make an impact in this role?

  • Lead a team of 5-7 senior client managers, supporting approximately 500 Merchant accounts with more than $6B in charge volume.

  • Develop and build a top-performing team to retain and drive increased American Express’ business (B2B and B2C) by growing revenue and improving share. This includes helping your team identify and expand existing business relationships, close acceptance gaps with Merchants, and develop strategic portfolio / account plans.

  • Lead team to deepen their understanding of Merchant needs so they can align American Express’ value proposition and increase share by customizing and reinforcing our value proposition using financials.

  • Cultivate a culture of learning, strong challenger sales and consultative relationship management.

  • Define what winning looks like and collaborate across the Enterprise to deliver holistic value that leads to incremental revenue.

  • Embrace the fast-changing payments landscape and keep current with supply and demand, payment trends and economic and competitive indicators.

  • Ensure that American Express is front and center for our valued clients. Modeling key sales behaviors and skills and balance deal vs. skill coaching.

  • Increase Merchant Satisfaction and maximize profits with an enterprise thinking approach

Minimum Qualifications

  • Bachelors Required

  • Position is virtual or hybrid with candidate residing in New England (Boston preferred). Local travel required 40% when business travel fully resumes.

  • Proven people leader with demonstrated ability of building a top-performing sales and account development team. Portfolio includes B2C and B2B accounts with strong focus on creating B2B sales growth.

  • Track record of driving superior sales results through others by providing strong thought leadership, clear prioritization / pipeline management, sound decision-making and creative problem-solving.

  • Innovative leader who has strong change management skills and leads with a growth mindset. Willing and able to contribute directly to team efforts and results.

  • Uses breakthrough thinking to generate insights, alternatives, and opportunities for business growth/new merchant solutions. Strong business knowledge and financial acumen is a must.

  • Strong demonstration of Challenger skills and ability to work with C level executives to grow revenues.

  • Ability to collaborate, be flexible and manage change in a fast-paced, dynamic business environment. Use networks inside and outside the business to provide support in delivering goals.

  • Excellent oral, written communication, and presentation skills. Ability to communicate frequently, candidly, and clearly. Ability to listen and adapt/pivot approach.

Preferred Qualifications

  • Existing people leader strongly preferred.

  • Knowledge of the Merchant / acquiring business and/or the U.S. payments industry are strongly preferred.


American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

If the role you are applying for is designated as hybrid or onsite, you will be required to demonstrate that you have completed your primary COVID-19 vaccination series (i.e. 2 doses for Moderna/Pfizer and 1 dose for J&J), in order to work in or visit any of our offices. This requirement is subject to legally required accommodations.

US Job Seekers/Employees - Click here to view the “EEO is the Law” poster and supplement and the Pay Transparency Policy Statement.

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Applicant must have a valid driver's license. A motor vehicle records check will be conducted for all successful candidates at the time of offer. Disclosure of all moving violations within the last 3 years (Including, but not limited to: speeding tickets, refusal to submit to blood alcohol content, reckless driving, leaving scene of accident, and driver’s license suspension for moving violations) is required during the application process.

Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

Job: Sales

Primary Location: US-Massachusetts-Boston

Other Locations: US-Connecticut, US-Massachusetts

Schedule Full-time

Req ID: 22027117