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Synchrony Vice President, CareCredit Product Leader in MARLBOROUGH, Massachusetts

Job Description:

Role Summary/Purpose:

This role will be leading the product strategy and digital experience for evaluating and incorporating new financial products into the CareCredit business. The individual will be responsible for working with cross functional leadership to create an integration and product roadmap inclusive of newly acquired Allegro Credit product offerings, SetPay, Buy Now Pay Later and other assets.

This role requires a bold, proven leader with demonstrated ability to drive growth and change across large organizations with cross-functional support. An ideal candidate brings the ability to be an expert and advocate for our providers and cardholders when representing their interests across the CareCredit supporting organizations and digital product teams. This role will require ideating on not what is, but what could be and then communicating and at times selling that vision across the organization.

Essential Responsibilities:

  • Develop a point of view and go to market strategy for different financing products, define how they complement each other and how to best position them to providers and consumers.

  • Lead cross-functional efforts to distinctly position and sell CareCredit and Synchrony capabilities to clients against the competition

  • Lead, influence and partner across the platform & functional teams to help define the product management and experience go-to-market strategy and oversee the product delivery - including identification, assessment, prioritization and implementation processes

  • Design & Implement Voice-of-Customer feedback process – aggregate feedback from clients, consumers and internal teams to form recommendations on future capabilities and services

  • Lead development of sales & delivery strategy for new capabilities within defined product category- partner with product teams to oversee pilot strategy, client selection and launch plans.

  • Partner with product management and integration teams to manage digital pipeline – work with teams to prioritize necessary activities within respective backlogs

  • Independently identify bottlenecks, design and implement solutions to speed up execution & delivery of products.

  • Identify training needs to position front end teams to "sell in" capabilities with clients

  • Provide regular updates to Senior Leaders and partner with B2B Lifecycle team to develop product marketing strategy and materials.

  • Build a strong cross-functional network and foster close working relationships with internal stakeholders

  • Develop dashboard and metrics to communicate progress and channel performance

  • Perform other duties and/or special projects as assigned


  • Bachelor's Degree or, in lieu of a degree, a high school diploma and 14+ years of marketing experience in the credit card or financial services industries

  • 10+ years Sales or Product Marketing experience to include:

  • Demonstrated influencing skills with Sr Leaders and cross functionally

  • Strong custom-facing communications and presentation skills

  • Proven project or program management experience in cross functional environment

  • Travel may be required up to 25%

Desired Characteristics:

  • Demonstrated thought leadership – coupled with strong communication skills and ability to help teams connect the dots on new ideas, processes and strategy.

  • Ability to leverage technology to create new processes and drive efficiency gains

  • Proven track record of delivering results; must be process and detail oriented, capable of handling large workloads through multi-tasking

  • Demonstrated strategic, analytical and problem-solving skills

  • Excellent influencing and relationship-building skills at multiple levels of organization

  • Sales or Marketing experience in credit card networks, financial services, or healthcare industry

Eligibility Requirements:

  • You must be 18 years or older

  • You must have a high school diploma or equivalent

  • You must be willing to take a drug test, submit to a background investigation and submit fingerprints as part of the onboarding process

  • You must be able to satisfy the requirements of Section 19 of the Federal Deposit Insurance Act.

  • New hires (Level 4-7) must have 9 months of continuous service with the company before they are eligible to post on other roles. Once this new hire time in position requirement is met, the associate will have a minimum 6 months’ time in position before they can post for future non-exempt roles. Employees, level 8 or greater, must have at least 24 months’ time in position before they can post. All internal employees must have at least a “consistently meets expectations” performance rating and have approval from your manager to post (or the approval of your manager and HR if you don’t meet the time in position or performance requirement).

Legal authorization to work in the U.S. is required. We will not sponsor individuals for employment visas, now or in the future, for this job opening.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

Reasonable Accommodation Notice:

  • Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job or to perform your job. Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment.

  • If you need special accommodations, please call our Career Support Line so that we can discuss your specific situation. We can be reached at 1-866-301-5627. Representatives are available from 8am – 5pm Monday to Friday, Central Standard Time.

The salary range for this position is 100,000.00 - 200,000.00 USD Annual

Salaries are adjusted according to market in CA and Metro NY and some positions are bonus eligible.

Grade/Level: 13

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