Oracle Senior Manager, Campaign Services in Marlborough, Massachusetts
As a leader within the Expert Services organization, you are responsible for ensuring that a quality, integrated software solution is delivered in a timely manner, at budget, and to our client*s satisfaction. This involves working closely with the client to understand and manage their expectations, as well as working closely with Oracle and third-party vendors to ensure delivery. Establish vision for Creative/Campaign Services that will align with product and industry trends.
Serves in a first line management role. Plans, organizes, directs and controls the work activities and staff of an Expert Services practice. Supports Sales efforts involving delivery from his/her Service Line. Manages client relationships and is responsible for the quality of Expert services delivered by his/her service line. Can lead the design, develop, test, and launch complex email campaigns and interactive programs using the Interact platform on-time, on-budget, and without an errors. Gather, manage, and execute client specifications. Review project requests from clients to determine how to implement using established processes and best practices, or scope production specifications for custom projects. Design & deliver internal/external training. Demonstrate leadership and mentor other members. Handle client escalations. Manage team of expert resources by allocating resources, forecasting, hiring, reviewing quality reports, & ensure development/training for team. Represents development organization at client meetings and presentations. Develop and publish code standards and train cross-functional teams.
5 years of professional experience. 1-3 years Management experience in a Software Development organization preferred. Excellent presentation skills. Excellent written and oral communication.
This is a remote/office based position which may be performed anywhere in the United States except for within the state of Colorado.
Oracle is an Affirmative Action-Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veterans status, age, or any other characteristic protected by law.
Campaign is a key team within the OMC Consulting Org responsible for driving business value through ground breaking strategies, the application of Oracles latest technologies, and delivery execution across our managed service customer base. Made up of Oracle certified Consultants and experienced Managers, this team is equipped to solve a marketers toughest problems.
The SrManager, Campaign Services plays an important role in the managed services ecosystem. In this position, you will lead a team of talented consultants responsible for delivering an elevated customer experience by infusing domain expertise through tailored strategies, innovative solution design, and impeccable execution.
The SrManager, Campaign Serviceswill own a book of business, interfacing with both internal and key Client stakeholders on a regular basis. Services will focus primarily on Responsys & Eloqua products but may include support activities for integrated sister products: Infinity, CX Audience, and CX Unity technologies. Other key components include: driving innovation, identifying opportunities for automation, and improving overall operational efficiency and cost of delivery.
Scope: Oversee a team of Campaign Consultants and team leads with a focus on innovation, automation, customer satisfaction, quality, employee engagement and commercial success.
Delivery excellence: ensuring process standardization and governance practices across your team, application of reusable artefacts, ongoing KPI measurement and report out, and implementation of industry best practices.
Production and operations management: responsible for client allocation, process compliance and evolution, escalation management, and resource forecasting/capacity planning within assigned book of business.
Employee management and development: to include training, performance management, career development, skill development, etc.
Department innovation and optimization: Responsible for delivering on full Campaign Consulting Offering and maximizing the usage of internally integrated products and solutions. Contribute to the evolution of our offering by solving new industry & customer problems, staying ahead of trends, executing on innovative staffing plans and process enhancements, and supporting ongoing changes in technology.
New Business Support: participate in new business and renewal activities as required. Deliverables include: LOE generation, proposal summarizing inclusions & out of scope items, staffing plan, solution design, and project scope. Provide deal review feedback ensuring language aligns with offering, staffing skillset, and resource availability. Once business is signed, you will be responsible for overseeing the on-boarding effort executed by your consulting team.
Fiscal Responsibility: general T&E management, employing a continual approach to reducing overall cost to deliver services, managing personal & team chargeability targets, maintaining optimal delivery margins, and application of a global delivery model where applicable.
Technology: contribute to product direction through regular feedback: changes in industry demands, roadmap, usability (Oracle and Client user stories), bugs, and product efficiencies.
Thought leadership: move and inspire campaign team members through innovative concepts and translating them into action.
Documentation: responsible for ensuring team compliance with account documentation requirements. To be reviewed quarterly.
Reporting: management, productivity, chargeable activity, incident analysis, and adhoc reporting.
Best Practices: work directly with team and cross-functional stakeholders to help drive campaign consulting best practices.
Collaboration: with implementation, account management, deliverability, creative, strategy, Tech, and project teams to identify digital strategies and solutions that will best meet client’s needs.
Culture: Drive a global team player culture, with a focus on positive values, collaboration and creating a positive and successful working environment.
Relevant Experience and Training
8 years relevant experience in email marketing or interactive marketing industry required
3-5 years Management experience required
Proven leader of high performing teams delivering complex, fast-paced and high-volume digital campaigns and programs
Advanced knowledge of HTML, database marketing, and web technologies
Ideal candidate will excel in creating a global inclusive environment, possess an infectious positive can-do attitude, ability to inspire team members, maintains a collaborative approach when working across teams, and deliver results under pressure
Bachelors degree in Information Technology or related degree
Extensive skills and experience developing and overseeing production management processes to drive quality.
Passion for digital media and marketing automation, with strong knowledge of emerging technologies and trends.
Very strong understanding of cloud marketing automation, and experience with relevant email marketing platforms (e.g. Responsys, Eloqua).
Experience with budget and finance management.
Excellent knowledge of Microsoft Office suite including Project, Visio, PowerPoint and Word.
Proven ability to be a team player.
Strong communication and presentation skills with the ability to communicate and negotiate in a professional manner with clients and internal staff.
Passion for growing and mentoring a high performance team.
Title: Senior Manager, Campaign Services
Location: United States
Requisition ID: 210009C3
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