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TJX Internal Communications Manager, Global Business Services in Marlborough, Massachusetts

Internal Communications Manager, Global Business Services

Brand: TJX Companies


Marlborough, MA, US

Employment Type: Full-Time

Employment Status: Regular

Functional Area: Global Sourcing and Procurement

Discovery is at the core of everything we do - whether it’s a great value, incredible style, or building long-lasting partnerships with people around the world. That’s what makes TJX different. You can find it all across our brands: TJ Maxx, Marshalls, HomeGoods, Sierra, and Homesense. Every one of our brands has one thing in common: environments that are always changing. That’s just how we like it. Every day is an opportunity to discover something new about our business, our partnerships, and even about yourself. Come discover what different can mean for you.

Posting Notes: Marlborough || MA

The Global Business Services (GBS) Communications Manager manages the GBS internal communication function, including design, development and implementation of the GBS communications strategy. GBS includes Global Sourcing & Procurement, Workplace Services, and Global Continuous Improvement.

Acts as a primary advisor on all GBS departmental, business partner and vendor messaging, to ensure consistency, clarity and delivery to appropriate audiences via the most appropriate medium.


  • Develops GBS communication strategies, including goals, messaging, channels, and tactics to engage Associates in vision, strategies, priorities, and drive results.

  • Serves as communication advisor to GBS senior leadership team, advising on strategies, best practices, and tactics to ensure communication consistency and clarity, cultural alignment, and delivery to appropriate audiences via the most effective methods.

  • Writes, edits, and produces leadership communications, such as organizational announcements, live presentations/decks, leadership emails, management talking points, speeches, webinars, and other multimedia communications, using comprehensive knowledge of GBS.

  • Establishes Associate communications best practices for GBS and identifies future opportunities.

  • Develops GBS internal brand value communications and coaches teams on business partner communications.

  • Uses effective feedback loops to cultivate meaningful two-way dialogue and ensure leadership understands Associates’ information needs and how they perceive information.

  • Manages communication event content, including town hall meetings, leadership presentations, and presenter coaching.

  • Measures communication effectiveness through various feedback mechanisms.

  • Assists in developing presentations for key internal and external business partners. Develops key message points and their implementation in story ideas, pitches, and executive communication materials utilizing a comprehensive knowledge of GBS.

  • Communicates in a manner that effectively translates technical terminology into "layman's" terms. Coaches and educates the GBS team on the application of best practices around communications and collaboration.

  • Advises on SharePoint team sites and collaboration tool content. Supports site upgrades and expansion of functionality to meet audience needs. Partners with content owners to advise on appropriate communication and collaboration tools.

  • Manage GBS survey efforts, including business partner satisfaction surveys and Associate engagement surveys, as well as surveys to support department initiatives.

  • Collaborates with internal communications peers and cross functional teams to determine best practices and points of intersection to ensure streamlined approach to strategic communications

  • Supports GBS training and education efforts, including partnering with Human Resources and advising subject matter experts on content, deployment, and effective delivery.


  • Bachelor’s Degree in Communications, Public Relations, Marketing or equivalent experience

  • 6 years experience in corporate communications function such as internal, PR, marketing or HR communications

  • Experience advising senior managers

  • Experience writing for a variety of audiences

  • Knowledge of effective communications strategy and best practices

  • Excellent verbal and written communication skills and interpersonal skills

  • Ability to effectively interact with various levels of the organization

  • Excellent communication and collaboration technology skills, including Microsoft tools such as PowerPoint, Word, SharePoint and Teams

  • Leadership skills particularly collaborating and influencing

  • Proven experience as a strategic thinker, planner and implementer

  • Proven experience as a networker and facilitator

  • Excellent prioritization and project management skills and ability to manage multiple projects simultaneously

  • Excellent execution against timelines and attention to detail

  • Good customer service skills

  • Ability to manage and lead change processes

  • Experience with a global organization a plus

    Full COVID-19 vaccination, including a booster once eligible, is a condition of employment at TJX, subject to reasonable accommodation where required by law.

Discover Different at TJX means opportunity, teamwork, and career growth. That’s why working here is so much more than a job. When you’re a part of our TJX family, you have the full support of a diverse, close-knit group of people that work together to deliver the best value and style in the business. Our inventory is always changing and our approach is continually evolving, which means every day is another chance to Discover Different.

We care about our culture, but we also prioritize the tangible stuff - competitive pay, great benefits, and a great group of people.

We consider all applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, marital or military status. We also provide reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law.

Posting Notes: Marlborough || MA