Danaher Corporation Global Services Marketing Leader in Marlborough, Massachusetts
Help us improve access to life-changing therapies that can transform human health
We are Cytiva, a global provider of technologies and services that advance and accelerate the development and manufacture of therapeutics. Formerly part of GE Healthcare, we have a rich heritage tracing back hundreds of years, and a fresh beginning since 2020.
Our customers undertake life-saving activities. These range from fundamental biological research to developing innovative vaccines, biologic drugs, and novel cell and gene therapies. Our job is to supply the tools and services - the pots, pans, soups and sauces - they need to work better, faster and safer, leading to better patient outcomes.
We are looking for a Global Services Marketing Leader to support the fast-growing Biotech customer segment. In this role you will work in our OptiRun Service Organization of more than 800 experts across the world who strive to provide service excellence. Do you have a passion for Service and Marketing? Then we would love to hear from you.
What you’ll do
For the growing biotech segment, lead deep dives to understand customers unmet needs to drive better penetration of our OptiRun service and support solutions
Work with regional sales channel to understand adoption barriers, effective deployment of sales enablement resources and gather customer use cases
Leverage VoC's and competitive landscape to evaluate 3rd party service competition in these accounts, communicate competitive threats, strengths and weaknesses, and advise on fine-tuning service offerings
Generate personas, value propositions to help identify sales opportunities following the LAER service model and recommend OptiRun offer packages from current catalog or advise on adding new to drive service differentiationWork closely with Biotech strategic segment leader, Marcom and OptiRun product management to create global marketing service strategy and relevant content.
Coordinate development of needed customer trainings (in cooperation with Marcom, and relevant service SMEs)
Advise digital hub team on how to improve service customer experience for our biotech installed base
Who you are
Bachelor degree, MBA preferred in Marketing, Business Administration or related field
7+ years experience in service product marketing, service product development or service sales
Life Sciences Biopharma product/industry/technical acumen. Good knowledge of Biotech segment
Innovation - development of new service programs through collaboration & customer insights
Team orientation - ability to motivate and work well with diverse, global and cross-functional teams
Ability to travel 25%
Who we are
Whatever your role, we bring purpose and challenge into our everyday work. If you are driven to make the world a better place thanks to science and medicine, you’ll feel right at home here. If you’re flexible, curious and relentless, you’ll belong. If you are excited about a global culture, this can be the place to further your career.
Want to know more? Experience life at Cytiva on our Careers website (https://jobs.danaher.com/global/en/cytiva) , Instagram channel (https://www.instagram.com/cytiva/) and LinkedIn page (https://www.linkedin.com/company/cytiva/) !
Cytiva is global life sciences leader with over 7000 associates across 40 countries who are dedicated to our mission to advance and accelerate therapeutics. As a trusted partner to customers that range in scale and scope, Cytiva brings efficiencies to research and manufacturing workflows, ensuring the development, manufacture and delivery of transformative medicines to patients.
Cytiva is part of the Danaher family of companies, a global science and technology innovator committed to helping customers solve complex challenges and improving quality of life around the world.
Danaher Corporation and all Danaher Companies are equal opportunity employers that evaluate qualified applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity, or other characteristics protected by law. The “EEO is the Law” poster is available here (http://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf) .
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