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System One Director Global Upstream Field Applications in Marlborough, Massachusetts

Title: Director Global Upstream Field Applications

Location: Marlborough, MA area

Schedule: Mon-Fri; 8am-4pm.

Type: Direct Hire

Start date: ASAP


  • Act as a mentor and role model to ensure effective communication and education to develop both Product and Application expertise

  • Manage a global FAS (Field Application Scientist) team working in coordination with the sales team and product management to provide pre- and post-sales support to customers for products purchased.

  • Track, trend and report on key applications metrics on the adoption and use of upstream technologies

  • Review team call reports for high level strategy and technical alignment. Use industry and product knowledge to help drive new opportunities/evaluations

  • Train and coach applications scientists on current and new products, product capabilities/ benefits, customer and industry trends motivate, coach and develop the team in a changing business environment

  • Draft detailed technical protocols/reports from customer interactions

  • Provide voice of customer, industry trends and competitor knowledge to aid in the sales process and business objectives. Participate in new product testing


  • BS degree or higher in a scientific (biology/biochemistry) or engineering (chemical) field

  • 15+ yrs. exp. working in a cell culture discipline in a development or manufacturing technical support setting in the bioprocessing industry

  • 5+ years in a management or supervisory role

  • Working knowledge of cell culture operations (seed train, fed batch, perfusion), TFF, scale-up/scale-down, tech transfer and cGMP requirements

  • Exp. with Upstream and/or Downstream

  • Prior field-based support experience would be beneficial

    Joule, a System One division is a leader in specialized workforce solutions and integrated services. With more than 6,000 employees and roughly 50 offices throughout the U.S. we provide scientific, clinical, engineering, energy, IT, legal and administrative staffing services. For more than 40 years, we have delivered workforce solutions and integrated services to clients nationally.

System One, and its subsidiaries including Joulé, ALTA IT Services, CM Access, TPGS, and MOUNTAIN, LTD., are leaders in delivering workforce solutions and integrated services across North America. We help clients get work done more efficiently and economically, without compromising quality. System One not only serves as a valued partner for our clients, but we offer eligible full-time employees health and welfare benefits coverage options including medical, dental, vision, spending accounts, life insurance, voluntary plans, as well as participation in a 401(k) plan.

System One is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, age, national origin, disability, family care or medical leave status, genetic information, veteran status, marital status, or any other characteristic protected by applicable federal, state, or local law.