Massachusetts Creative Jobs

MassHire Job Quest Logo

Job Information

Synchrony AVP, Business Operations - Advertising and Technology in MARLBOROUGH, Massachusetts

Job Description:

Role Summary/Purpose:

Synchrony is continuing to build a world class Performance Media and Creative Organization committed to driving results with our retail and payments partners while also delivering leading customer experiences. Within this organization, our Paid Media Team is focused on achieving growth by making data-driven decisions to create meaningful interactions with existing and potential customers. We are seeking a AVP, Business Operations - Advertising and Technology

to oversee external vendor relationships, ad tech operations, media finance operations, issues management, and process/governance ownership with support from business operations managers and analysts. This role will collaborate with both internal stakeholders and external partners.

This position is currently remote, where you’ll be work from home, but may be required to work in one of our offices in the future or occasionally commute to one our offices for in person engagement activities such as team meetings, training and culture events.

We’re proud to offer you flexibility, so candidates will be considered who live near any of Synchrony locations ( : Alpharetta, GA, Altamonte Springs, FL, Bentonville, AR, Boise, ID, Canton, OH, Charlotte, NC, Chicago, IL, Costa Mesa, CA, Draper, UT, Kettering, OH, Marlborough ,MA, Merriam, KS, New York, NY, Phoenix, AZ, San Francisco, CA, St. Paul, MN or Stamford, CT or.

Essential Responsibilities:

  • Develop process and support documentation for standing upbusiness operations capabilitiesincluding billing, ad tech, platform partnerships, and governance.

  • Identify and develop additional opportunities to support media execution teams, streamline and/or automate existingoperationalprocess.

  • Coordinate receipt of vendor invoices,confirmingaccuracy and trackingpayments with AP team.

  • Audit execution with vendor partners,ensuringaudiences, placements,andcreativesarein-marketas approved.

  • Implement operational improvements, enhancements and manage system ad tech customizations.

  • Partner with the data governance team to request and maintain necessary data share approvals for external media partners.

  • Monitor brand safety metrics and media quality as a line of defense to ensure our off-property communication does not risk our brand reputation.

  • Manage contracts with key media and technology platforms, in partnership with sourcing, supplier management and legal.

  • Support the paid media ad operations and measurement teams in having access to the right tools and support from third party suppliers.

  • Serve as project manager for onboarding/adoption of new tools and technologies.

  • Perform other duties and/or special projects as assigned, including hands on keyboard support for owned workstreams when needed.


  • Bachelor’s Degree, in lieu of degree, 8years of experience in a billing, ad tech,and/or agency operations role

  • 4+ years supplier/vendormanagement and/or billing operations

  • 1 year of Project Management experience

  • Experience training and mentor junior level team members

  • Working knowledge ofad techplatforms and tools(i.e. Google Marketing Platform,TheTradeDesk, DV360,DoubleVerify,LiveRamp, or similar)

  • Experience managing and/or developingmarketingoperationalworkflows, such as approvals,tollgatesand risk evaluation

Desired Characteristics:

  • 3+years experiencein an agency environment

  • High level knowledge of accounting and accounting systems (i.e.ESP Billingor similar)

  • Very organized, exceptional attention to detail, project tracking and follow-through

  • Excellent time management skills and ability to prioritize to deliver against deadlines

  • Solution oriented andself-directed with experience creating and owning a process end-to-end

Eligibility Requirements:

  • You must be 18 years or older

  • You must have a high school diploma or equivalent

  • You must be willing to take a drug test, submit to a background investigation and submit fingerprints as part of the onboarding process

  • You must be able to satisfy the requirements of Section 19 of the Federal Deposit Insurance Act.

  • New hires (Level 4-7) must have 9 months of continuous service with the company before they are eligible to post on other roles. Once this new hire time in position requirement is met, the associate will have a minimum 6 months’ time in position before they can post for future non-exempt roles. Employees, level 8 or greater, must have at least 24 months’ time in position before they can post. All internal employees must have at least a “consistently meets expectations” performance rating and have approval from your manager to post (or the approval of your manager and HR if you don’t meet the time in position or performance requirement).

Legal authorization to work in the U.S. is required. We will not sponsor individuals for employment visas, now or in the future, for this job opening.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

Reasonable Accommodation Notice:

  • Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job or to perform your job. Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment.

  • If you need special accommodations, please call our Career Support Line so that we can discuss your specific situation. We can be reached at 1-866-301-5627. Representatives are available from 8am – 5pm Monday to Friday, Central Standard Time.

The salary range for this position is 70,000.00 - 150,000.00 USD Annual

Salaries are adjusted according to market in CA and Metro NY and some positions are bonus eligible.

Grade/Level: 11

Job Family Group: