Massachusetts Creative Jobs

Company Overview

With 80,000 customers across 150 countries, UKG is the largest U.S.-based private software company in the world. And we’re only getting started. Ready to bring your bold ideas and collaborative mindset to an organization that still has so much more to build and achieve? Read on.

At UKG, you get more than just a job. You get to work with purpose. Our team of U Krewers are on a mission to inspire every organization to become a great place to work through our award-winning HR technology built for all.

Here, we know that you’re more than your work. That’s why our benefits help you thrive personally and professionally, from wellness programs and tuition reimbursement to U Choose — a customizable expense reimbursement program that can be used for more than 200+ needs that best suit you and your family, from student loan repayment, to childcare, to pet insurance. Our inclusive culture, active and engaged employee resource groups, and caring leaders value every voice and support you in doing the best work of your career. If you’re passionate about our purpose — people —then we can’t wait to support whatever gives you purpose. We’re united by purpose, inspired by you.

About the Team:

The Business Process Analyst will play a crucial role in analyzing, designing, and optimizing business processes across various domains, including IT, Risk, Cybersecurity, Lead to Opportunity, Quote to Cash, Finance, and Customer Support.

About the Role:

The ideal candidate will have a strong background in process mapping and reengineering, excellent communication skills, and a keen aptitude for problem-solving and analytical thinking.

Responsibilities:

• Document Processes: Assist in capturing current state end-to-end business processes using business process modeling notations.

• Identify Efficiencies: Help identify opportunities for process improvements and efficiencies.

• Lead Workshops: Lead and facilitate process redesign workshops, Kaizen events and Gemba Walk.

• Build Relationships: Build strong relationships with corporate and regional stakeholders.

• Collaborate Globally: Work closely with the global user community to understand and support new initiatives.

• Monitor Performance: Monitor process performance and provide actionable improvement recommendation.

• Continuous Improvement: Identify process adherence issues and training opportunities for the broader user community.

• Requirements and Documentation: Partner with business units and IT Business System Analysts to ensure clear, documented, and signed-off Business requirements.

• Testing Support: Ensure appropriate test plans are in place for each documented business process.

• Continuous Learning: Stay updated with industry best practices and emerging trends in business process management.

Basic Qualifications:

• 3-5 years of experience as a business-facing analyst.

• Expertise in business process modeling (BPMN, EPC, HPM, etc.) and modeling tools.

• Demonstrated expertise in business process management.

• Experience with large ERP solutions such as Oracle EBS.

• Experience with large CRM solutions such as Salesforce.com.

• Experience with BI solutions such as Cognos.

Preferred Qualifications:

• Experience supporting a global organization.

• Ability to manage multiple priorities in a fast-paced environment.

• Strong verbal and written communication skills.

• Proficient in documenting business requirements.

• Experience with User Acceptance Testing (UAT).

• Experience with Change Management activities.

• Strong analytical skills and attention to detail.

• Ability to work independently and as part of a team.

• Six Sigma Certification: Green Belt or above

• Project Management Certification: PMP (Project Management Professional) or PRINCE2 certification.

• Agile experience: Certified Scrum master

• Experience with Data Analysis Tools: Proficiency in tools like SQL, Tableau, or Power BI.

• Experience with Process Improvement Methodologies: Lean, Kaizen, or other continuous improvement methodologies.

• Industry-Specific Experience: Experience in specific industries such as finance, healthcare, or manufacturing.

• Technical Skills: Knowledge of programming languages such as Python or R for data analysis.

• Leadership Experience: Proven experience in leading and mentoring teams.

• Stakeholder Management: Strong skills in managing and communicating with stakeholders at various levels.

Where we’re going

UKG is on the cusp of something truly special. Worldwide, we already hold the #1 market share position for workforce management and the #2 position for human capital management. Tens of millions of frontline workers start and end their days with our software, with billions of shifts managed annually through UKG solutions today. Yet it’s our AI-powered product portfolio designed to support customers of all sizes, industries, and geographies that will propel us into an even brighter tomorrow!

Equal Opportunity Employer   

UKG is proud to be an equal opportunity employer and is committed to maintaining a diverse and inclusive work environment. All qualified applicants will receive considerations for employment without regard to race, color, religion, sex, age, disability, marital status, familial status, sexual orientation, pregnancy, genetic information, gender identity, gender expression, national origin, ancestry, citizenship status, veteran status, and any other legally protected status under federal, state, or local anti-discrimination laws.     

View The EEO Know Your Rights poster (https:www.eeoc.gov/sites/default/files/2022-10/EEOC_KnowYourRights_screen_reader_10_20.pdf)

UKG participates in E-Verify. View the E-Verify posters here (https:www.e-verify.gov/sites/default/files/everify/posters/EVerifyParticipationPoster.pdf) .  

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. 

Disability Accommodation in the Application and Interview Process

For individuals with disabilities that need additional assistance at any point in the application and interview process, please email UKGCareers@ukg.com . 

The pay range for this position is $78,800 to $113,300, however, base pay offered may vary depending on skills, experience, job-related knowledge and location. This position is also eligible for a short-term incentive and a long-term incentive as part of total compensation. Information about UKG’s comprehensive benefits can be reviewed on our careers site at https:www.ukg.com/careers (https:www.ukg.com/careers)   

It is the policy of Ultimate Software to promote and assure equal employment opportunity for all current and prospective Peeps without regard to race, color, religion, sex, age, disability, marital status, familial status, sexual orientation, pregnancy, genetic information, gender identity, gender expression, national origin, ancestry, citizenship status, veteran status, and any other legally protected status entitled to protection under federal, state, or local anti-discrimination laws. This policy governs all matters related to recruitment, advertising, and initial selection of employment. It shall also apply to all other aspects of employment, including, but not limited to, compensation, promotion, demotion, transfer, lay-offs, terminations, leave of absence, and training opportunities.