Dell Director, Continuous Improvement & Digital Transformation in Hopkinton, Massachusetts

Director, Product Management

Dell provides the technology that transforms the way we all work and live. But we are more than a technology company — we are a people company. We inspire, challenge and respect every one of our over 100,000 employees. We also provide them with unparalleled growth and development opportunities. We can’t wait for you to discover this for yourself as a Director of Product Management on our Support & Deployment Services team.

ACCOUNTABILITIES: Directs the efforts of others in the achievement of the strategic and operational objectives of the group. Manages the hiring, staffing and maintaining of a diverse and effective workforce. Responsible for career development/planning, performance and pay discussions of team members. Leverages technical skills in driving the team toward the appropriate design of the customer technology solution. Organizes intra- and inter-organizational activities ensuring completion of the product/program/project on schedule and within budget constraints. Leads the communication with all appropriate extended teams and ensures they are informed and in agreement with all activities needed for the product/program/project/solution to succeed. Participates in discussions around offer evolution and development. Responsible for the leadership and management of project execution. Leads process improvement initiatives in addition to managing day to day project execution. Stays informed and knowledgeable of current and future technology/engineering trends within area of responsibility. Analyzes and addresses gaps in go-to-market technical collateral. Works extensively with Product Marketing to build product/ solutions marketing plans and drive them through the organization. Collaborates with other Product Managers, BU Leaders and Engineering/ R&D leaders to align product strategies into comprehensive portfolios for the BU.

RESPONSIBILITIES Directs, implements, coordinates through second level or first level managers the operational activities for a major function, geographic region, product line or technical discipline or multiple related functions, products, geographic locations or technical disciplines. Assists with the development of strategy and operational policies, processes and programs for assigned area and requires in-depth functional, operational expertise and thorough company knowledge. Accountable for operational results in terms of customer satisfaction, expenses, budget, performance standards/metrics, services, programs and employees for assigned area. Directs employees that perform similar or related tasks in a major function, geographic region, product line or technical discipline or multiple related functions, products, geographic locations or technical disciplines. Drives the development, performance standards/metrics, budgets for assigned business area.

  • MBA with 8+ years’ experience, or Bachelor degree with 10+ years’ experience


We offer highly competitive salaries, bonus programs, world-class benefits, and unparalleled growth and development opportunities — all to create a compelling and rewarding work environment.

If you can take innovative products and solutions from inception to completion, this is your opportunity to develop with Dell.

Dell is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Dell are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Dell will not tolerate discrimination or harassment based on any of these characteristics. Learn more about Diversity and Inclusion at Dell here