Dell Channel Data Program Manager in Hopkinton, Massachusetts

Channel Data Program Manager, Business Transformation - Modernize the Install Base

Competitive salary


The team: The MIB (Modernize the Install Base) Team within Global Business Operations, Business Transformation group, is a Sales Support team dedicated to maximizing revenue from our existing customers. The MIB team manages mining the Install base and creating proactive alerts for Channel Sales relating to upcoming compelling events which can trigger both Transformational and Transaction Technology Refresh sales. The team supports partners in all aspects of Tech Refresh with alerts, opportunities, asset visibility, metrics, holistic account overviews, inspection, reporting and all commercial tools which can support the negotiation.

Key Responsibilities

  • Manages all customer assets relating to potential transformational channel sales within SFDC.

  • Analyses existing data and links any assets to on-going related activity; identify opportunities and engage cross-functionally to gather, verify & collate all relevant data in order to facilitate development of sales within the Dell EMC customer base.

  • Follows through on the life cycle of Opportunities/assets providing reports, reminders and escalations at defined points in the sales cycle.

  • Analyses each outcome to ensure all assets are contained in the closed loop information and that appropriate Master Install Base data is constantly accurate and updated.

  • Providing strategic advice and help solve technical issues.

  • Communicates and reinforces channel strategy via integration and alignment with key stakeholders, including field sales team, inside sales team, specialist and pre-sales; provides leadership and accountability for execution of strategy and objectives

  • Responsible for articulating the DELL EMC vision and strategy, driving and measuring Channel Program Requirements and participation

  • Responsible for reporting and analysing of outcomes including success and failure segments in geos/products campaigns etc.

  • Works within a diverse team interacting with several internal and external (Partners) DELL EMC departments.

  • Uses on a daily basis ensuring all data is accurate and up to date.

  • Responsible for managing resources and cross functional departments when coordinating regular asset review meetings

  • Updates Sales Management with key issues and changes through progress measurement activities which may impact expected business results.

Essential Requirements

  • Previous experience in Partner Relationship Management would be a distinct advantage

  • Team player

  • Excellent communication skills

  • Problem solver

  • Detail orientated

  • Problem solving skills

  • Strong Communication skills.

  • Fluency in written and spoken English; multilingual is desirable.

  • Experience of is desired but not required as training is provided

  • Demonstrable experience in customer support, and in a multinational environment.

  • Detailed working knowledge of Microsoft Office products

  • Strong sense of Urgency / Accountability / Attention to detail

  • Ability to work in a team environment.

  • Experience Required: 2+ years relevant experience

  • Education Required: Bachelors (Non Technical)

Desirable Requirements

  • Benefits We offer highly competitive salaries, bonus programs, world-class benefits, and unparalleled growth and development opportunities — all to create a compelling and rewarding work environment.If you share our passion for data and you’re keen to play a key role in driving progress, this is your opportunity to develop with Dell.Dell is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Dell are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Dell will not tolerate discrimination or harassment based on any of these characteristics. Learn more about Diversity and Inclusion at Dell here .