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Waters Director, Commercial Analytics and Strategy in Milford,

Working as part of the Commercial Operations team at Waters, the Director, Commercial Analytics and Strategy requires in-depth experience with a variety of measurement and research methods, forecasting techniques, reporting and analytic platforms, strategic planning, project management, data sourcing and evaluation, financial analysis, and includes management responsibility.

As the Director, Commercial Analytics and Strategy, you and your team support the Waters Commercial teams by driving insights that help stakeholders better understand business trends. Your team leverages reporting tools and ad hoc analysis to pull out relevant data, provide trend reporting, develops KPI frameworks to better understand holistic performance, and performs deep ad hoc analysis and “what if” scenario building to better inform decisions. Specific analyses include new markets and territory assignments for new markets, Territory coverage and sales deployment.

Lead a Commercial analytics organization for Waters

  • Partner with Sales Leadership, Regional Comm Ops, Sales Operations and Finance to design a global dashboards and reports to monitor and measure their business including predictive insights to help identify gaps that need to be closed to meet AOP.

  • Develop a robust operating model and governance process for the Commercial analytics team and build an optimal organizational design with clearly defined roles and responsibilities to meet the business needs for the commercial stakeholders (Marketing, Sales and Service leadership teams).

  • Create a governance process for the intake of requests and prioritization based on business impact and feasibility, the ability to assess and communicate the impact of the analytics efforts and, finally, the ability to industrialize and standardize repeated questions to create scale and reduce inefficiencies.

  • Understand what questions commercial analytics can answer, how those insights fit into our business processes and who needs access to them. Develop a commercial analytics platform that will deliver the right insights to the right people in the way that works best for them.

Develop a data strategy for the Commercial organization

  • Data should be considered a core asset of the company. Partner with IT to develop a clear strategy on how to procure the right kind of data, how to integrate the data into our data foundation with the right integrity and quality, and how to manage the data on an ongoing basis in a way that the value of the data is maximized.

  • Establish guidelines, rules and standards to improve data quality.

  • Partner with Sales leadership and Sales operations to develop a set of global metrics and dashboards for the entire commercial funnel including sales coverage, customer penetration, sales process effectiveness, sales rep effectiveness, marketing and campaign effectiveness to create a 360 view of the customer for the commercial organization

Work collaboratively across the Commercial organization to increase Commercial effectiveness and efficiency

  • Work across multiple functions (HR, Field Leadership, IT, Marketing, Finance, etc.) to develop a consistent approach to commercial analytics globally.

  • Lead cross functional teams to identify and develop commercial dashboards to day to day commercial leadership including marketing, sales and service incorporating current best practices.

  • Incorporate existing metrics into the commercial dashboards

  • Work with IT to evaluate existing reporting tools and develop strategy for improving tools and data to provide commercial analytics globally including Customer Data mastering

  • Act a key member of the Commercial Operations Leadership team whose responsibility is to set sales strategy and align functions and optimize organizational performance

  • Work closely with sales management to inspect sales process quality and prioritize opportunities for improvement. Partner with sales management to understand data process bottlenecks and inconsistencies. Facilitate a mindset of continuous process improvement.

  • Bachelor’s degree required; MA/MS/MBA or other advanced degree preferred

  • 10+ years of experience leading commercial analytics & data strategy teams. Experience in the sciences or tech industries preferred.

  • Strong analytical, problem-solving and quantitative skills with expertise in the tools of secondary data analysis and forecasting

  • Strong interpersonal skills as well as excellent verbal communication and presentation skills

  • Ability to communicate and build relationships at all levels within the organization

  • Ability to manage multiple non-connected projects and prioritize time/activities

  • Knowledge of various sales strategies, as well as broad base business acumen

  • Ability to build business cases, gain internal/external support, and drive implementation

  • Significant track record of successfully leading a team and coaching direct reports

  • Ability to set organizational resources to best achieve success on a variety of projects while properly managing time

  • The ability and willingness to travel domestically and internationally as required (up to 25%)

  • Proficient in Microsoft Excel, Word, & especially, PowerPoint

Waters Corporation (NYSE: WAT), the world's leading specialty measurement company, has pioneered chromatography, mass spectrometry and thermal analysis innovations serving the life, materials, and food sciences for more than 60 years. With more than 7,000 employees worldwide, Waters operates directly in 35 countries, including 15 manufacturing facilities, with products available in more than 100 countries. Our team focuses on creating business advantages for laboratory-dependent organizations to enable significant advancement in healthcare delivery, environmental management, food safety, and water quality.

Working at Waters enables our employees to unlock the potential of their careers. Our global team is driven by purpose. We strive to be better, learn and improve every day in everything we do. We’re the problem solvers and innovators that aren’t afraid to take risks to transform the world of human health and well-being. We’re all in it together delivering benefit as one to provide the insights needed today in order to solve the challenges of tomorrow.

Diversity and inclusion are fundamental to our core values at Waters Corporation. It is our responsibility to actively implement programs and practices to drive inclusive behavior and increase diversity across the organization. We are united by diversity and thrive on it for the benefit of our employees, our products, our customers and our community. Waters is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, religion, sex, national origin, sexual orientation, age, marital status, disability, gender identity or protected Veteran status.

director, strategy, commercial strategy, commercial analytics, business strategy, data strategy, life science, commercial operations, commercial effectiveness, process improvement

Company Name: Waters Division

External Company URL:

Street: 34 Maple Street

Telecommute: Negotiable - Flexwise