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TJX UX Design Manager in Framingham, Massachusetts

UX Design Manager

Brand: TJX Companies

Location:

Framingham, MA, US

Employment Type: Full-Time

Employment Status: Regular

Functional Area: E-Commerce

Success is always in style at TJX, a Fortune 100 company and the leading off-price apparel and home fashion retailer in the U.S. and worldwide. Our retail chains include TJ Maxx, Marshalls, HomeGoods, Sierra and Homesense.

UX Design Manager – Digital Experience

Position Summary:

TheUX Manageris responsible for determining the overall strategy and prioritization of usability projects, in close collaboration with digital experience, upper management, and development. They are also responsible for guiding the designs toward a standard vision; thinking about the results holistically and as they translate across other banners and vehicles, and into future projects. The UX Manager should effectively lead a team of UX designers by clearly articulating project vision and requirements, design direction, and feedback; while also challenging the team to seek out opportunities and identify ways to improve results. They have a strong understanding of analytics, data, and metrics; and actively partner with members of the visual merchandising and analytics teams to influence usability decisions and designs. They should have excellent communication skills, allowing them to effectively communicate with all areas of the business.

Duties and Responsibilities:

  • Manage a growing and experienced team of UX/UI designers

  • Monitor the competitive landscape to identify emerging tech trends and UX strategies to fuel our digital roadmap and enhance the customer experience.

  • Craft UX storytelling that helps us communicate our vision and strategy to various internal stakeholders

  • Provide guidance as the team works toward our business objectives — inspiring, not merely directing, and ensuring that the products we build are designed to create impact.

  • Guide team in building, executing, and analyzing User Testing plans as needed to support ongoing initiatives and new projects with reinforcement from users on key design decisions.

  • Look for opportunities to refine and improve the project process, creating a more efficient handoff of projects between digital experience and IT/development.

  • Identify problems and devise elegant solutions that satisfy business objectives and brand guidelines, while improving customer experience and perception.

  • Excellent communication skills, able to clearly and effectively communicate design processes, ideas, and solutions.

  • Collaborate and provide direction to both business partners and developers on project details.

  • Ability to work effectively in a team setting, including synthesizing abstract ideas into concrete design implications.

  • Welcome feedback and constructive criticism and has the ability to pivot to a new idea or concept quickly.

  • Passionate about all things UX, resolving problems and pain points through great design solutions.

  • Make strategic design and UX decisions based on business objectives and priorities

  • Ask smart questions, take risks, champion new ideas, push boundaries

  • Challenge team members to push designs and solutions to the next level and encourage them to do so.

Requirements:

  • This role requires creativity in UX, CX, UI, and visual design.

  • This role would manage a team of UX Designers

  • Knowledge of the intricacies of user experiences across all technology platforms, technical understanding of ecommerce tools, critical thinking and KPI analysis.

  • Excellent communication skills; knowing how to communicate to internal teams and stakeholders.

  • Excellent time-management skills; knowing how to balance shifting priorities and deadlines.

  • Solid understanding of ADA Compliance best practices

  • Solid understanding of HTML / CSS

  • You are comfortable working in spaces with significant ambiguity and leading product discovery

  • You are fulfilled by developing great people and great products and have a track record of growing talent

  • You want to make an impact and take on solving problems in the digital space to best deliver on customer expectations

  • You are a true creative thinker who is user focused, collaborative, transparent

At TJX, we are proud that, for 40 years, we have been providing amazing value to our customers, but the merchandise we sell is just part of our story. We believe our Associates bring our business to life, and we aim to support you by making TJX a terrific place to work. We are committed to leveraging our differences, and believe that the diverse skills, experiences and background that you bring into the organization will help us continue to succeed.

Discover Different. Apply today!

In addition to our open door policy and supportive work environment, we also strive to provide a competitive salary and benefits package. TJX considers all applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, marital or military status, or based on any individual's status in any group or class protected by applicable federal, state, or local law. TJX also provides reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law.

Posting Notes: Framingham || MA

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