Staples Senior Manager, Own Brand Management in Framingham, Massachusetts


Do you want to create new brands and new products from scratch? Do you want to invent and think big to take an idea from concept to reality for customers? Are you an expert in or passionate about products that boost productivity and help businesses grow? The Staples Own Brand team is powering the greatest assortment transformation in our company’s history and we need your energy and enthusiasm to change the way the world works. We are a $4B consumer products company within Staples Inc, and we’re working on the tools and fuel for the new 21st century workplace.

Position Summary:

As the Senior Manager, Brand Management you are at the intersection of marketing and new product development and are responsible for connecting the customer and product experience. You will work with business teams to research our customers, shape opportunities, and deliver a product brand experience they cannot get anywhere else. You will manage internal and external design resources to deliver new packaging and product experiences. As part of our line review process, you partner with product design to create workshops that deliver innovative customer centric new product offerings.

Primary Responsibilities:

• Brand Management

o Support the brand architecture and maintain brand standards for assigned brands

o Monitor the health of brands in order to improve performance and positioning

o Support the creative briefing process for all design projects (including new brands developed during the architecture project), ensure that design deliverables meet requirements and objectives of each creative brief

o Manage all creative requests related to product packaging and marketing, attending reviews to ensure creative remains on brand

o Ensure creative work [product, package, marketing] reflects the design principle and effectively aligns with the brand personality

o Coordinate with marketing to ensure all the touchpoints for brands are aligned into a single cohesive customer experience

o Explore opportunities for better connections with customer through product experience

• Innovation

o Own the innovation process delivering a continuous flow of new products backed by customer insights) that drive customer loyalty and EBITDA.

o Coordinate workshop-based activities with internal businesses/teams as well as directly with customers to best leverage design-thinking approaches

o Support the creation of tailored propositions aligned to the repositioning of the company in the solutions space, leading to long term strategic partnerships with key vendors

o Partner with business leaders to drive innovation programs by gaining an understanding of their business and aligning on opportunities

o Strong facilitation skills, comfortable in a consulting environment with exec-level participants

o Experience working on Product/Market Fit and Growth Strategies

• Customer Insights

o Uncover and share out consumer insights to drive actionable conclusions and recommendations relative to product planning, positioning, story development, claims, communication

o Assess and drive cross-functional understanding of category, competitive and consumer landscape using both first party and secondary data sources.

o Point of contact for product focused insights ensuring foundational data is available to business teams and exploratory research is prioritized

o Coordinate with design to identify trends that will influence brand evolution

o Manage the customer insights program including budget and on-going pipeline of research projects

o Expand our ability to connect with customers using new methods and tools.

Qualifications Basic Qualifications:

• Have a passion for brands, customer empathy, and excitement about new products

• Creative storyteller with knack for bringing ideas to life

• Build relationships, appropriately influence relevant internal teams and direct business partners to achieve short- and long-term goals

• Manage concurrent project timelines and demonstrate good decision making under pressure

• Proven ability to adapt to change in a dynamic fast-paced environment

• Comfort level presenting to, directly communicating with and being challenged by senior leadership

• Experience developing scopes, SOW’s and defining consulting engagements

• Able to work independently with little direct supervision

• Embraces change and able to drive action in the face of ambiguity

• Excellent decision making and problem-solving skills

• Strong analytical and financial skills

• Minimum 8 years creating products and brands

• Minimum 2 years managing a product brand

• Experience managing to budget

• Bachelor’s degree in business, marketing, or other relevant degree

• Fluency with MS Word, Excel and PowerPoint

• Travel 20%

Preferred Qualifications:

• Seasoned brand manager with experience developing and managing multiple multimillion-dollar brands

• Expert at communicating to creative teams and providing feedback that produce great design

• Master’s degree in business, marketing, or other relevant degree

About Staples:

Staples Inc. is a market-leading provider of products and services for the workplace enabling better work solutions that deliver industry-leading products, services and expertise across office supplies, facilities, breakroom, furniture, technology, promotional products, and print and marketing services. We support businesses of all sizes from solopreneurs to the Fortune 100 and everything in between providing exceptional quality and value across multiple channels, including direct sales, ecommerce, mobile, and retail.

Staples is a private company backed by Sycamore Partners composed of 3 standalone companies totaling $17B in revenue including: Staples North American Delivery, Staples Retail, and Staples Canada.

Staples is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other basis protected by federal, state, or local law.