Staples Program Manager, Membership Operations in Framingham, Massachusetts

Description Position Summary:

We are looking to add an energetic, self-motivated Membership Operations Program Manager who loves to dig through data, juggle multiple projects, partner with a passionate cross functional team, ensure the customers’ needs are being met and make a meaningful contribution to the company’s bottom line. As our company transforms, membership continues to be a key part of our growth so now’s the time to join the team if you are looking for a dynamic environment and you have desire to make a difference.

What will you do? The Membership Operations Program Manager will focus on identifying, testing and implementing strategies to grow and retain business customers in our membership programs. You will be partnering with teams across the company including marketing, sales, SDS, analytics, finance, pricing and many more to uncover problems and use an analytical mind to find solutions across SBA and .Com.

The overarching mandate of the Membership Operations Program Manager is to play a key role in our Go To Market strategy supporting both our SBA and .Com membership programs as we re-organize our sales teams and ladder our programs. Intellectual curiosity and high comfort with the data and results is essential. This role ensures that executed program and process elements are working as expected and are having meaningful impact on the program and its customers. In other words, you need to ensure things are working as expected, bring them up if they aren’t and help fix them where needed.

Responsibilities:

  • Use internal and external quantitative and qualitative data to establish project plans that align with Staples Go To Market Strategy

  • Lead initiatives to align .Com & SBA programs, from a sales, analytics, benefits and pricing standpoint

  • Outline, communicate and facilitate entire scope of projects with key deliverables, due dates, resources and dependencies; manage the project plan

  • Create and test new ideas to drive acquisition, sales and customer retention in our business membership programs

  • Balance time, resource and quality constraints to achieve business objectives

  • Create, enhance, run and distribute reporting with an eye towards automation

  • Perform ad hoc analysis to understand situations and make recommendations on changes to marketing, ecommerce and sales efforts

  • Proactively identify and rectify inconsistencies within varied reporting on subscription programIdentify and implement opportunities to automate operational aspects and enhance program offering

  • Facilitate working sessions with sales and other parts of the organization for ideation and program improvement

  • Cultivate networks with people across a variety of business units and locations within Staples

  • Facilitate the effective interaction and contribution of co-workers and external partners.

  • Invite and build upon the ideas and input of others.

Qualifications Basic Qualifications:

  • Bachelor's degree

  • 3-5 years supporting a sales organization or working in a fast-paced project orientated role

  • Strong excel/analytical skills: high proficiency using Excel

  • Relate to people in an open, friendly and accepting manner

Preferred Qualifications:

  • SFDC, SQL, PowerBI knowledge preferred

  • Membership Strategy and/or Customer Engagement experience

  • Experience in managing multiple projects

  • Strong PowerPoint skills

  • Ability to adapt to a changing environment

  • Highly organized with an ability to simplify complicated ideas, processes or plans

About Staples:

Staples Inc. is a market-leading provider of products and services for the workplace enabling better work solutions that deliver industry-leading products, services and expertise across office supplies, facilities, breakroom, furniture, technology, promotional products, and print and marketing services. We support businesses of all sizes from solopreneurs to the Fortune 100 and everything in between providing exceptional quality and value across multiple channels, including direct sales, ecommerce, mobile, and retail. Staples is a private company backed by Sycamore Partners composed of 3 standalone companies totaling $17B in revenue including: Staples North American Delivery, Staples Retail, and Staples Canada. Staples is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, protected veteran status, disability, or any other basis protected by federal, state, or local law.

Staples is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other basis protected by federal, state, or local law.