Staples Product Manager in Framingham, Massachusetts



Staples’ is the #3 web business in sales volume in the North America and has been the market leader in making it easy to buy office supplies online. Staples Advantage, the business-to-business division of Staples, Inc., is the largest of all our online businesses and serves organizations of 20 or more employees all the way up to the Fortune 1000 - including local, state and federal government, healthcare organizations and educational institutions. In support of our Corporate 20/20 Strategy, Staples is making aggressive investments to push our eCommerce experience to new levels in desktop, mobile and omni-channel commerce.

Position Summary

The Sr. Product Manager – Print and Marketing Services will join a growing Global eCommerce team tasked with planning and managing the Staples Advantage eCommerce solution – both our customer facing website and the sales rep facing ordering platform. The vision for this team is to bring world-class eCommerce knowledge, understand business problems and opportunities and recommend solutions to improve the customer journey for Staples Business Advantage customers.

The Sr. Product Manager – Print and Marketing Services will be responsible for defining a world-class and innovative customer experience and driving the strategic roadmap for Staples Advantage print, with a particular focus on Homepages, Site Navigation, and integration of third party print product configurators. The position holder will do this by leveraging his/her strong understanding of ecommerce technologies and trends, listening to customer feedback, benchmarking against other B2B leading sites, understanding stakeholder priorities, addressing un-met customer needs, and seizing market opportunities to define exceptional online solutions. The position holder will be an integral part of the SBA print business unit, and will collaborate frequently with sales, support, and merchant teams. Given the highly strategic and cross-channel nature of this role, the successful individual must possess a unique combination of structured strategic thinking, passion and curiosity for technology & user experience, as well as strong leadership and collaboration skills.


Primary Responsibilities

Develop and maintain eCommerce strategic plansfor Staples Advantage and print products, solutions & services.

  • Own the near, mid and long term holistic strategy to drive theprint business through ecommerce solutions .

  • Ensure the alignment of product roadmap to business goals

  • Prioritize business requests and drive execution of product roadmapand backlog items

  • Use business modeling techniques: process workflow modeling, use cases,user stories, and personas to define business problems and help ideation.

  • Drive and help manage Agile Scrum project teams and utilize Jira todefine the requirements and user stories.

Drive execution of onlinestrategies and capabilities, including

  • Collaborating with a broad group of stakeholders, including Sales, Merchandising,Marketing, UX, Sales Operations, Customer Care, Engineering and other Productteams to ensure roadmaps are aligned across domains and business units.

  • Provide input to project plans, risk assessment, and project schedulesfor cross functional teams and domains.

  • Facilitating cross functional, crosschannel team meetings to drive strategy creation to multi-phase, multi-yearprogram execution.

  • Work as Product owner among internal andexternal stakeholders to analyze, communicate, and understand business andusability requirements for changes to business processes, policies, andinformation systems.

Manage third party vendorswho must execute print-specific deliverables and integrate to Staples systems Drivebroad organizational engagement in initiatives through

  • Passionate, inspired leadership

  • Building strong internal relationships across engineering teams andbusiness units across Staples

  • Regular, impactful communication of priorities, progress and impactto executive leadership and stakeholders

  • Developing processes to listen, learn and incorporate customerfeedback in all products and digital assets


  • Bachelor’s degree

  • 6+ years of online product management, ecommerce and/or informationtechnology experience

  • Solid analytical and quantitative skills; strong bias towardsdata-based decision making

  • Experience with both Agile and Scrum from a Product owner perspective

  • Solid technological background and knowledge


  • Demonstrated track record of strong execution and experiencepartnering with business and technical teams to deliver results.

  • Knowledge of print industry ecommerce trends, customer needs, andproduction methodologies

  • Experience leading and executing Agile / Scrum processes andmanaging direct reports

  • Understand and gather complex business needs and requirements froma diverse set of stakeholders and document them.

  • Knowledge of B2B ecommerce, industry trends, and technologies

  • Customer-centric orientation with proven track-record of developingand acting on customer insights.

  • Experience with market research, competitive analysis, andusability testing.

  • Strong critical thinking skills; ability to break down complex problemsand formulate plans

  • Proven ability to collaborate broadly with flexible, positiveattitude and ability to get results with a cross-functional team

  • Exceptional oral and written communication skills; ability tocommunicate to the senior executive levels and cross functional teams

Staples is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other basis protected by federal, state, or local law.