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Staples Director of Site Merchandising in Framingham, Massachusetts


Position Summary:

The Director, Site Merchandising is responsible for driving the strategy, roadmap, tactics and execution of associated web sales for and This role will be responsible for developing a roadmap to drive higher sales contribution from demand shaping and associated sales tools, increasing from todays 10-20% of web sales to the 30-40% range ($800M to $1.6B). In addition, this role will be responsible for consolidated efforts currently held across multiple teams across the organization into a single workstream. The Director of Site Merchandising will work cross-functionally with sell-side merchandising and SDS to drive increased utilization and optimization of the current tool and will be responsible for identifying improvement & optimization opportunities. The Director of Site Merchandising will do this by leveraging a strong understanding of eCommerce, Merchandising and Analytics; a keen ability to influence decision making at all levels; and a strong drive to deliver continuous testing and design. This position requires a seasoned leader that thrives in a high-energy, fast-paced, dynamic environment and the ability to create and instill a high-performance culture of ownership and accountability.


  • Define and drive the Site Merchandising strategy and roadmap for associated web sales & demand shaping, identifying optimization opportunities and ensuring full utilization of existing tools to drive an additional 10-20% annual sales growth ($800M to $1.6B)

  • Lead process improvement workflow to consolidate current state operations into a single workstream with a clear business owner and strategy

  • Partner with Analytics to tag and measure impact of current tools

  • Responsible for developing & executing strategy to significantly increase utilization of tools, with both systemic designs and thoughtful utilization of manual merchandising

  • Actively participate in Business Reviews, communicating on key initiative performance to senior leadership, providing insights and recommendations to continually drive the business

  • Identify gaps & improvement opportunities that require SDS support, develop business case and drive requirements

  • Drive a culture of collaboration, sharing of best practices, and influencing decision making at all levels

  • Hold cross functional partners accountable for defining and measuring against key performance indicators to track performance/success.

  • Ability to be the voice of the business, effectively and clearly communicating financial results and other KPI’s to all levels within the organization

  • Drive process improvement and consolidation into single streamlined function with clear ownership & strategy

  • Develop utilization and optimization strategy of tools, including by customer or category depending on zone

  • Develop robust testing plan over time

  • Identify gaps in current tool set and innovative improvements and build business case for SDS prioritization

  • Lead internal cross-functional partnerships, including SDS and Sell-Side Merchandising

  • Manager external vendor relationships (Ex. Adobe, SiteSpec, etc.)

  • Responsible for driving full utilization of current tools; the optimization of the current process; and the near-term roadmap to drive an incremental 10-20% of associated web sales

  • Long term, this position will be an integral part of designing the processes and strategies required to make this a standard operating function that becomes part of our web-sales DNA

  • Demonstrated ability to lead and develop a team



  • BA/BS in Marketing, Management, Business, or other related field.

  • Master’s degree or MBA preferred.

  • 8+ years of eCommerce, Merchandising and/or Project management experience.

  • Strong interpersonal and presentation skills as well as demonstrated experience in fact-based analysis, including the ability to persuasively present insights and recommendations to senior management.

  • Pro-active and self-motivated work style with proven ability to collaborate broadly with flexible, positive attitude to get results within a cross-functional team.

  • Understanding of merchandising sales and margin objectives.

  • Ability to manage multiple projects and changing priorities with demonstrated track record of strong execution and experience partnering with technical teams to deliver results.

  • Strong strategic, analytical and critical thinking skills; strong bias towards data-based decision making with the ability to break down complex problems and formulate plans.

  • Strategic thinking combined with ‘on your feet’ problem solving ability.

  • Ability to build relationships with business partners and proactively assess needs of the business

Staples is The Worklife Fulfillment Company, helping businesses of all sizes be more productive, connected and inspired. With dedicated account teams, category professionals, innovative brands and a curated product assortment for business, Staples provides customized solutions to help organizations achieve their goals. Interested in joining the team? Check out our perks and benefits !

Staples is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other basis protected by federal, state, or local law.