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Staples Director of Customer Analytics in Framingham, Massachusetts


Staples is focused on our customer and our community. As a Director of Customer Analytics for Staples, you will be at the forefront of our evolving customer-driven culture by leading the design and execution of customer analysis, reporting and analytical models used to enhance decision making across the strategy, marketing and merchandising functions. He or she has deep expertise with marketing analytics and modeling and experience with activating customer behavioral insights to enhance the design and deployment of customer engagement strategies to maximize personalized marketing efforts and loyalty programs.

Customer Analytics is a key strategic pillar of growth for Staples Retail, and this role is critical to accelerating change and super-charging this high-potential business. Our people are the heart of our success and we believe in collaboration, curiosity and continuous learning in all that we think, create and do. We are investing in our people and our stores, empowering our people to learn, grow and deliver. Come be a part of a team that's leading the way in a new era of working and living.

Key Deliverables:

  • Partner with senior leaders,strategy and business to understand business problems to determine appropriateanalytical, modeling and testing approaches

  • This role will need to assess,develop and refine the analytics team to achieve goals as well as assessskills, identify and fill gaps in skills, capabilities, tools etc.

  • Lead the development of new datawarehouses, platforms and analytic tools to meet the evolving needs of thebusiness

  • Set the vision for theorganization’s digital analytics roadmap.

  • Assess the value and utility of 3rdparty data sources to support the development and enhancement of analyticalsolutions and customer understanding.

  • Ensure ongoing internal clientanalytic needs are met and delivered on time/on budget.

  • Exchange information with internalpartners including IT, Sales, Sales Operations, Marketing, Merchandising andFinance.Negotiate with third partiessuch as data vendors.

  • Manage a team of analytics staff. Makehiring decisions, provide active management, mentoring and career development,and promote best practices and operational excellence across the team.

Get great perks.

  • Generous amount ofpaid time off and bonus plan

  • 401(k) plan with a company match, medical, dental,vision, life and disability insurance, and many more benefits

  • On-site,discounted childcare, fitness center and dry cleaners in Framingham, MAcorporate office

  • Associate store discount and more perks (discountson mobile plans, movie tickets, etc.)



Essential skills and experience:

  • 10+ years in data analytics,customer lifecycle/segmentation or insights roles

  • Leadership (team management, Centerof Excellence point person) experience preferred

  • BA required; MS or MBA preferred

Preferred skills and experience:

  • Expert level knowledge of predictivemodeling and analytics and their practical applications in multi-channelcampaigns

  • Deep knowledge of the digital mediaand marketing landscape, as well as measurement and optimization frameworkswithin this landscape.

  • Ability to develop project plans andmanage strategic projects across internal teams and clients; motivate people toaction.

Click to learn more about the employee benefits, programs and perks offered at Staples. at

Staples is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other basis protected by federal, state, or local law.