Staples Associate Product Manager in Framingham, Massachusetts

Description MISSION FOR ASSOCIATE PRODUCT MANAGER

Are you ready to join an era-defining mission in the Product Management team for the 5th largest eCommerce Retailer in North America? Staples is transforming its strategy, branding, and go-to-market. We are looking for an Associate Product Manager who will be central in this transformation.

COMPANY

Staples has a history of innovation – creating the Office Superstore category 30 years ago, launching eCommerce in 1998 as an early pioneer, and expanding to become the leader in powering the workplace. Staples eCommerce now provides a broad range of business solutions:

• Purchase and simplify laptop/phone management with a service plan

• Design business documents, and order online for printing & delivery

• Utilize our packing & shipping services to reach-out to customers

• Maintain your facilities and replenish your stock room

• Design your office – from layout, to furniture sets, to assembly

• And while you can still order office supplies online, why not indulge in our breakroom snacks, supplies, and coffee service?

Formerly a public S&P 500 company, Staples was acquired in 2017 by Sycamore Partners, who specialize in retail transformation with companies like Belk, Nine West, Stuart Weitzman, and Talbots. As a private company now, Staples is accelerating its transformation and longer-term strategy. This includes creating new product lines and brands that differentiate Staples, redesigning our customer experience, and modernizing our technology stack.

The Associate Product Manager, will join a growing Global eCommerce team tasked with planning and managing the Staples Advantage and Staples.com eCommerce site of the future. The vision for this team is to bring world-class eCommerce and Product Management expertise to the business, drive online sales, and grow SMB Lifetime Value in Solutions & Services.

The Associate Product Manager, will be responsible for defining a world-class and innovative customer experience and driving roadmap for Staples Advantage and Staples.com programs. The aim of these programs is to engage and acquire Mid-Market customers at digital scale, growing Mid-Market Programs and Lifetime Value

The position holder will do this by leveraging his/her strong understanding of ecommerce technologies and trends, listening to customer feedback, benchmarking against other B2B leading sites, understanding stakeholder priorities, addressing un-met customer needs, and seizing market opportunities to define exceptional online solutions. This will require internal collaboration, external collaboration and cross-functionality partnership with key stakeholder. Data analysis and interpretation of metrics will be part of the regular cadence, and play an intricate role in defining the short and long term roadmap. Given the highly strategic and cross-channel nature of this role, the successful individual must possess a unique combination of structured strategic thinking, passion and curiosity for technology, as well as strong leadership and collaboration skills.

Primary Responsibilities:

• Assist with developing and maintaining strategic roadmaps and execution of new, or enhanced, capabilities for Staples Advantage and Staples.com products, solutions & services.

• Work with product teams to help develop the near, mid and long term holistic capabilities strategy with a strong focus on revenue growth and cost reduction

• Act as a liaison for stakeholders to ensure alignment of product roadmap to Corporate business goals

• Provide analysis and assessment of existing site experiences (utilizing VOC, industry trends, and incorporating business stakeholder feedback)

• Leverage analytical skills in decision making to focus on KPIs, testing new scenarios(A/B testing) and iterating the product to achieve targeted results

• Assist with the prioritization of ecommerce requests and drive execution of product roadmap and backlog items

• Collaborating with a broad group of stakeholders, including Merchandising, UX, Sales Operations, Customer Care and other Product teams to ensure roadmaps are aligned across domains and business units

• Improvement of ecommerce experience through development of new and innovative solutions and product capabilities

• Providing input into future platform decisions and product roadmap priorities

• Lead cross functional, cross channel teams to manage through this transformation from strategy creation to multi-phase, multi-year program execution

• Drive broad organizational engagement and build strong internal relationships across all business and product units to deliver products on-time and on budget

• Passionate, inspired leadership

• Building strong internal relationships across engineering teams and business units across Staples

• Regular, impactful communication of priorities, progress and impact to executive leadership and stakeholders

• Developing processes to listen, learn and incorporate customer feedback in all Staples.com products and across other digital vehicles

Qualifications Basic Qualifications:

• Bachelor’s degree

• 4+ years of online product management, ecommerce, information technology, merchandising and / or online marketing experience

• Experience with both Agile and Scrum from a Product owner perspective

Preferred skills:

• Demonstrated track record of strong execution and experience partnering with business and technical teams to deliver results

• Knowledge of B2B ecommerce, industry trends, and technologies

• Customer-centric orientation with proven track-record of developing and acting on customer insights

• Experience with market research, competitive analysis, and usability testing.

Basic Qualifications:

• Bachelor’s degree

• 4+ years of online product management, ecommerce, information technology, merchandising and / or online marketing experience

• Experience with both Agile and Scrum from a Product owner perspective

Preferred skills:

• Demonstrated track record of strong execution and experience partnering with business and technical teams to deliver results

• Knowledge of B2B ecommerce, industry trends, and technologies

• Customer-centric orientation with proven track-record of developing and acting on customer insights

• Experience with market research, competitive analysis, and usability testing.

Staples is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other basis protected by federal, state, or local law.