Staples Associate Product Manager in Framingham, Massachusetts
Staples Digital Solutions represents the online segment within Staples Inc.
The Digital Solutions group serves consumers and business organizations of 1 or more employees all the way up to the Fortune 1000, including local, state and federal government, healthcare organizations and educational institutions; exchanging more than a billion dollars of revenue for its goods and services! In support of our Corporate Strategy, Staples is making aggressive investments to push the online growth and retention of customer accounts, while continuing to maintain the existing customer base.
The Associate Product Manager of Online Account Management will join a growing Digital team tasked with planning, managing and operating the Staples.com and Staples Advantage websites; focused on accelerating mid-market growth while preserving the established revenue streams. This person will be responsible for defining new customer experiences that break down barriers of friction and promote self-service of account management, engagement, and retention.
This person will drive the product vision, build a strategy that connects the current state of the business to the desired state, and executes on an iterative cadence. This will require internal collaboration, external collaboration, and cross-functional partnership with key stakeholders. This person will take ownership of their respective roadmap initiatives, deliver new product features that create value, and communicate the status and success of these accomplishments on a regular basis. A deep understanding of current customer trends, existing problems, and defining areas of opportunity are crucial to the success of this role. Data analysis and interpretation of metrics will be part of the regular cadence, and play an intricate role in defining the short and long-term roadmap. The purpose of this role is to bring world-class e-commerce expertise to the online businesses, drive an increase in profitability, reduce the consumer adoption curve, and creatively take the Staples shopping experience everywhere commerce exists.
Co-create the strategic vision and execution of new, or enhanced, capabilities within the user account section of Staples.com, which includes:
Executing the product strategy by customer segment to bring the company closer to the vision
Documenting clear requirements that address all customer and/or business use cases
Prioritizing sprints based on a keen aptitude for ROI or strategic value
Collaborating with other product management associates and business stakeholders to define and deliver key milestones, on a reoccurring basis
Collaborating with both internal and external third parties to build the capabilities needed to deliver necessary experiences that move the needle
Leverage analytical skills in decision making to focus on KPIs, testing new scenarios (A/B Testing) and iterating the product to achieve targeted results
Collaborate and socialize the near, mid and long-term capabilities strategy; which requires analyzing industry trends, customer needs, rationing stakeholder requests, and aligning technology configurations
Build strong internal relationships across all business and product units, especially Membership, Customer Recognition, customer data, and the transactional capabilities teams
4-6 years of online product management, ecommerce, or backend systems integration experience
Previously worked through a cadence and scrum cycle to consistently deliver items to production
Exceptional oral and written skills, including the ability to explain complex situations, simply
Demonstrated track record of strong execution and experience partnering with technical teams to deliver results using Agile methodologies
Front-end web experience within User Management and Order Placement/Transactions
High level knowledge of the Staples.com and Staples Advantage backend systems
Customer-centricity with a proven track-record to deliver quality products that meet business goals
Experience with market research, competitive analysis, usability testing, and A/B testing
Strong strategic, analytical, and critical thinking skills; with the ability to break down complex problems into small, iterative segments
Proven ability to collaborate broadly with a flexible, positive attitude that recognizes the problem statement and partners with others to determine how to address
Experience managing and motivating others to get work done
At the very core of Staples is the entrepreneurial spirit that founded our company over 25 years ago – which means we live and breathe the energy of an always-growing, positive-thinking, fast-moving company. It’s this excitement, and passion for great ideas and new thinking, that inspires us to be the best we can be every day. That and of course, our company values. Created with guidance and input from thousands of Staples associates, our values guide how we work with our customers and each other. If they’re your values, too, you’ll be a great fit with our team. In joining our team, you'll enjoy a competitive salary, great benefits, a creative and comfortable work environment, and the exciting opportunity to be part of a fast-paced and growing ecommerce company.
We are looking for candidates who are passionate about delivering a world-class shopping experience to our customers. By expanding our product assortment and making shopping and saving easier than ever, we’re helping customers make more happen every day. And it’s our mission to make more happen for associates, local communities and even the planet — through programs, policies and the values we live by. Successful candidates for this role will share in our dedication to creativity, our commitment to innovation and love for our customers. If you are an innovator at heart with a desire to build complex solutions for an expanding global business, Staples is the place for you!
Staples is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, protected veteran status, disability, or any other basis protected by federal, state, or local law.
Staples is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other basis protected by federal, state, or local law.