Job Information
River Valley Co-op Customer Service Shift Leader in Easthampton, Massachusetts
EASTHAMPTON Customer Service Shift Leader Full-time 35-40 hours. Requires open availability, including evenings and weekends. Status: Reports to Customer Service Manager Pay Level: IV, non-exempt. Purpose: Our Customer Service team is responsible for welcoming shoppers into our stores, both physical and virtual, and processing their orders with efficiency and accuracy. Everyone on the team\'s essential contribution is to meet people where they are and to do their very best to make every shopper feel welcome and appreciated. The Customer Service Shift Leader is responsible for the day-to-day direction of the team on the sales floor to ensure that we consistently meet that responsibility. It is essential that the Customer Service Shift Leader model positive behavior during times of intensity, assist in training new staff, and offer guidance to all customer service staff in all aspects of their job. The Customer Service Shift Leader also participates in accurate and efficient cash handling processes, including preparing deposits and reconciliation. Qualifications ESSENTIAL Outstanding customer service skills. Attention to detail and good organizational skills. Ability to be flexible and to adapt to changing conditions quickly. Demonstrate objectivity, neutrality, and calmness, with an ability to stay calm under pressure. Demonstrate accuracy and thoroughness. Practical communication skills in English. Ability to read and comprehend instructions. Ability to work as a collaborative team player. Ability to follow through on systems, procedures, and policies. Ability to work efficiently in a fast-paced environment. FUNCTIONAL Standing, walking, bending, sitting, reaching. Ability to stand for extended periods. Using hands or fingers to handle or feel. Repetitive use of hands for grasping, pushing, pulling, and fine manipulation. Ability to use office equipment with or without accommodation, computer, Point of Sale, scanner, fax, and copier. Ability to lift 50 lbs. PREFERRED Demonstrated ability to work with customers and co-workers from various cultural backgrounds. Previous experience working within a union environment. Familiarity with Natural foods. The ability to speak Spanish, French, or Swahili is a plus. For more details and full job description please see website.