Forward Air Area Sales Manager in East Boston, Massachusetts

Area Sales Manager

Department: Sales/Marketing

Location: East Boston, MA


Company Overview:

Forward Air, Inc. has a network of freight terminals located near airports across the U.S. and Canadian cities. The foundation product for Forward Air is our expedited LTL service, offering highly reliable transit and on-time, damage-free deliveries between cities every day. By locating terminals near airports and maintaining a scheduled transportation network, we are a convenient and consistent service provider with broad geographic coverage.

As an industry leader - we are dedicated to finding and developing the best people. We want individuals who share our core values and demonstrate a true passion for what we do. Forward Air offers excellent compensation and benefits packages to our employees, as well as tremendous growth opportunities for top performers.

Position: Area Sales Manager

Job Description:

The Area Sales Manager-s job responsibilities include, but are not limited to, maintaining existing customer account relationships and to develop new customer accounts consistent with the sales and marketing plans of our company. Managing accounts includes, but is not limited to, analyzing account data, keeping a daily log of sales activity, work with operations team to overcome customer hurdles and brainstorm solutions to generate additional revenue, reporting to the Director of Sales, in tandem with the Regional Vice President of Sales. The Area Sales Manager will provide planning for, direction to, and will control available resources associated with meeting customer service metrics and fiscal responsibilities while operating within the company guidelines. The qualified candidate must have previous sales / account management experience with logistics industry experience a positive.

Core Responsibilities & Duties:

  • Work with existing accounts to grow revenue and market share in regional and national markets

  • Identify, prospect, and foster the growth of new business partnerships

  • Ensure all work is performed according to Forward Air approved procedures, standards, and specifications for sales objectives

  • Ability to anticipate and interpret customer needs and business challenges

  • Resolve operational issues that impact the local sales revenue

  • Work as a liaison between Customer and Forward Air, on macro and micro levels

  • Interpret internal/external business issues and prioritize activity based off of most pressing business needs

  • Strong analytical and problem solving skills

  • Measure and analyze key performance indicators (KPI-s); performance tracking, errors, and weekly/monthly/quarterly volume and revenue figures

  • The ability to manage and react to day-to-day sales requirements in a professional and timely manner

  • Must schedule and attend meetings, calls and work on day to day tasks with highly effective time management skills.

  • Will be working with customers nationally that have 24 hour operations and will need to be responsive to needs that include rare night and weekend assistance

  • Other duties as assigned


  • Bachelor-s degree and 2 + years- experience in an account management sales role. A combination of education and/or extensive experience may be acceptable in lieu of a degree

  • Proven Track record of experience and successes in a prior sales position(s)

  • Have strong time management skills and the ability to work well under pressure

  • Ability to communicate effectively with all levels of management and sell key company services based on current corporate objectives

  • Highly motivated sales professional with an entrepreneurial spirit

  • Must have the ability to relate to and work well with different personalities. Must be outgoing and friendly and have the ability to generate sales revenue through partnerships

  • Must be willing to travel up to 25% of the time

  • Must be able to work flexible hours

  • Must be proficient with Microsoft Office products including; Word, Excel, PowerPoint, Outlook, etc.

  • All applicants are subject to a criminal background investigation


  • Ideal candidate will possess a -can do- attitude with a -will do- work ethic

  • Must have the ability to work in a fast paced environment

  • General computer skills - Microsoft Office, Outlook, AS400

  • Excellent communication and problem solving skills

We recognize people as our most valuable asset. Our competitive salary and benefits package includes 401K, stock ownership plans, dental insurance, medical insurance, disability benefits, prescription drug coverage, confidential employee assistance programs, life insurance, vision care plan, paid sick time, paid company holidays, and paid vacations.

Forward Air is an Equal Opportunity employer.