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Santander US Director, Digital Channels in Dorchester, Massachusetts

Director, Digital Channels

Req ID: 2105491 Date posted 10/22/2021

As a Director of the Digital Channels, you will lead the definition and development of the Digital Channels (Online, Mobile, future platforms and devices). A successful candidate will be a strategic, results-driven leader who is passionate about designing best-in-class digital experiences and staying at the forefront of cutting-edge technology in the banking space.

Duties and Responsibilities

  • Helping shape and drive the digital channel strategy to acquire new to bank customers and increase digital product sales and engagement for existing customers.

  • Leading the team of Digital Channel Managers on a range of initiatives.

  • Being accountable for the successful launch of digital journeys into market, leading delivery on a range of initiatives across the online platforms, supporting the business and customers with implementation.

  • Ensuring all digital change adhere to regulatory and compliance requirements.

  • Defining and management of roadmaps for the digital channels from ideation through to implementation. Accountable for setting clear Channel priorities and collaborating closely with local and global teams to drive implementation and operationalization.

  • Defining product KPI's. Monitor, analyze and communicate performance of feature releases. Build dashboard to track KPI's and share with stakeholders on an on-going basis.

  • Embracing Agile methodology as a way of working and challenging the status quo to ensure we are operating collaboratively, dynamically and efficiently.

At Santander, we value and respect differences in our workforce and strive to increase the diversity of our teams. We actively encourage everyone to apply.

  • BS/BA degree or higher Engineering, Business, Technology, or related Field. MBA preferred.

  • 9-12 Years of experience in product Management, Digital, or agile transformation experience.

  • 5-9 Years of experience in Management / leadership experience .

  • Leadership experience in customer focused organizations, in disciplines such as digital, marketing or change management skills motivating and inspiring others to excel.

  • Proven digital skills with demonstrable success in creating strategic action grounded on external and internal data and insights, and building execution capability.

  • Experience working in a Digital environment, preferably using Agile methodology.

  • Energetic, positive attitude, team player with a go-getter attitude.

  • Proactively look for innovative ways to change the approach into market via digital, improve customer service and drive digital acquisition.

  • A flexible and adaptable management style with experience of developing yourself and others.

  • Customer focused, passion for making sure we deliver the best experience online every time.

  • Scrum or Scaled Agile Framework (SAFe) certification preferred.

Primary Location: Dorchester, Massachusetts, United States

Other Locations: Massachusetts-Dorchester

Organization: Santander Bank, N.A.

As a part of our commitment to the health and safety of our employees and clients, we have implemented COVID-related health and safety requirements for our workforce. These requirements may include all or some combination of: disclosing your vaccination status, being fully vaccinated, regular testing, mask wearing and social distancing. As you go through our selection process, the requirements will be clearly disclosed to you.

Santander is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, genetics, disability, age, veteran status or any other characteristic protected by law.

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