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Health Management Systems, Inc. Sr. Engagement Platform Product Owner in Danvers, Massachusetts

HMS makes the healthcare system work better for everyone. We fight fraud, waste, and abuse so people have access to healthcare—now and in the future. Using innovative technology and powerful data analytics, we help government and commercial payers reduce costs, increase quality, and achieve regulatory compliance. We also help consumers take a more active role in their own health. Each year, we save our clients billions of dollars while helping people live healthier lives. At HMS, you will develop new skills and build your career in a dynamic industry while making a difference in the lives of others.

The Sr. Engagement Platform Product Owner (SEPPO) for HMS Population Health Management is a go-to resource for a portion of our channel and platform capability stack. Each engagement channel we offer can be purchased by our clients or can be configured inside one of our engagement solutions. The SEPPO is responsible for managing the features and functionality required to satisfy both client use-cases. The Senior position will take a leadership role in advising the direction of vendor relationships, pricing, and features/functionality for our suite of engagement channels. They are accountable to the strategic backlog for the highest profile channel and platform integration opportunities - and they advise the direction of our overall engagement roadmap. The SEPPO works closely with our channel partners to drive feature, functionality requirements and also direct integrations into our platform. The SEPPO works closely with Vendor Management, Business Development, and Engagement Solutions Product Owners to write business requirements, inform the direction of sprints and releases. They regularly consult with Technical Product Owners, Solution Delivery and Engineering to ensure that technical requirements for sprints, releases are in alignment both with vision and required timeframe. Further, as part of this function, the SEPPO will review existing channel and platform functionality and work with our TPM Engagement Solutions Product Owners and Product Marketing to bring unrealized product/revenue opportunities to the market.

This position will also be responsible for assisting in the scoping of custom client requests. The SEPPO will act as a mentor and leader within the product organization – helping teammates navigate frequently asked questions and identify ways to overcome internal obstacles in driving product growth. The position will also flex to new product ownership initiatives if bandwidth allows and strategic direction aligns.

Essential Responsibilities:

  • Maintains and grooms the backlog for our highest visibility engagement channels - including new features, functionality, and/or partnerships required to improve our solution performance.

  • Works closely with our channel partners/vendors to understand features, functionality, regulatory updates – and plan for future releases.

  • Routinely meets with other Product Owners across TPM to help overcome obstacles, align on strategy, and inform backlogs.

  • Meets on a regular cadence with senior leadership to set and align vision for future product/platform releases including pricing, promotion and placement strategies.

  • Works closely with HMS Partnerships to identify and integrate potential partners to enhance our existing stack and/or add an entirely new product offering.

  • Maintains a strong understanding of our platform capabilities and Engagement Solution suite.

  • Assists in the scoping of custom client requests – and works with Finance to translate scope into pricing

  • Works closely with Business Development, Account Management, and our Engagement Solution Product Owners to forecast new business use-cases, features, and functionality.

  • Works closely with Engineering, Technical Product Owners and Solution Delivery to help set strategy for integrating new channels, partners, features and functionality into our existing capability set.

  • Works directly with strategic accounts, including all internal operations teams, to be the SME for our channels and platform. This includes coordinating and presenting on channel and platform enhancements in a client-facing capacity.

  • Assists with RFPs and other sales related activities.

  • Works with Market Strategy, Sales, Account Management, Product Marketing and Finance to determine the roll out and pricing of new releases and configurations.

  • Attends conferences to continually understand the market, competitive landscape

  • Performs other functions as assigned

  • Travel 15%

Non-Essential Responsibilities:

  • None

Knowledge, Skills and Abilities:

  • Ability to drive strategy but also translate strategy into more tactical requirements

  • Ability to articulate vision, foster collaboration, and inspire adoption

  • Experience with agile product lifecycle management

  • Ability to engage and lead technical teams

  • Experience interacting with stakeholders, vendors and customers in delivery of technical solutions

  • Ability to convey customer requirements to development teams and contribute to the design of customized solutions in a prioritized manner

  • Detail-oriented with strong planning and organizational skills

  • Demonstrated problem solving skills

  • Demonstrated success in building client relationships

  • Ability to collaborate and work well with multiple organizational and functional departments

  • Strong interpersonal, communication and presentation skills

  • Effective problem identification and resolution skills

  • Proficient with Microsoft Office programs (Windows, Access, Excel, Word, PowerPoint, Visio, Project, Share Point) and other interactive tools

  • Experience using roadmap and backlog management tools (JIRA or similar); project collaboration tools (Confluence, SharePoint, Basecamp, etc.) preferred.

Work Conditions and Physical Demands:

  • Primarily sedentary work in a general office environment

  • Requires occasional standing, walking, lifting, and moving objects (up to 10 lbs.)

  • Requires manual dexterity to use computer, telephone and peripherals

  • May be required to work extended hours for special business needs

  • May be required to travel up to 25% of time based on business needs

Minimum Education:

  • Bachelor’s Degree required. Advanced degree preferred.

Minimum Related Work Experience:

  • 5 years’ experience in product management, product analysis, solutions development or a related field

  • 5 years’ client facing experience, dealing directly with clients to elicit requirements/needs to deliver on relative value proposition

Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time.

EOE including disability/veteran.

Title: Sr. Engagement Platform Product Owner

Location: Massachusetts-Danvers

Requisition ID: 200010GZ

EEO/Minorities/Females/Protected Veterans/Disabled.