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Nexstar Media Group Client Service Associate in Chicopee, Massachusetts

As a Client Service Associate, you will work with a team of Account Executives to support the account management side of the business by providing strong customer support and executing various account management tasks/assignments/duties. This position is essential in nurturing and growing client relationships.

  • Oversee the development of Sales Proposals, Proof of Performance PowerPoint, Status Reports, Tasks Lists, Timelines and Client Presentations. Account Executives will provide direction and feedback.

  • Effectively communicate with internal teams (including: sales, production, finance) and external clients on performance and delivery of campaigns.

  • Execute and Launch campaigns on both tv and digital platforms.

  • Have strong understanding of marketing strategies, stations products, how products function, value proposition of products to clients and the synergy of products.

  • Entering and maintaining all orders in WideOrbit Traffic including electronic transfer and maintenance of orders.

  • Must also be proactive and contact clients for any potential developments related to all aspects of campaigns for both digital and television platforms.

  • Time Management and organization will be key for this position

  • Interact with co-workers, clients and the viewing public in a professional manner, both on the phone and in person.

  • Working in tandem with Account Executives will be an essential part of the role.

  • Mindful of the marketing industry- keeping team abreast of what is happening in the world of advertising

  • Communication – communicating with clients for daily business and providing exceptional client service support- thank you cards, recap to AE after meetings, follow up with clients, status report, time line for projects or deadlines for campaigns and execution of campaigns

  • Be able to meet deadlines and keep clients on task

  • Engage with AE as it pertains to the client. Understand and research client and sector be eyes and ears for what is trending or happening in industry.

  • Customer Service

  • Training and Development:

  • Comprehensive training, with ongoing career development and opportunities for future growth.

  • Learn industry-leading communication and sales techniques.

  • Train with top sales producers.

  • Learn software skills on WideOrbit Media Sales and WideOrbit.

  • Nexstar Media Group (NASDAQ: NXST) is a leading diversified media company that leverages localism to bring new services and value to consumers and advertisers through its traditional media, digital and mobile media platforms. Its wholly owned operating subsidiary, Nexstar Inc., consists of three divisions: Broadcasting, Digital, and Networks. The Broadcasting Division operates, programs, or provides sales and other services to 199 television stations and related digital multicast signals reaching 116 markets or approximately 39% of all U.S. television households (reflecting the FCC’s UHF discount). The division’s portfolio includes primary affiliates of NBC, CBS, ABC, FOX, MyNetworkTV and The CW. The Digital Division operates 122 local websites and 316 mobile apps offering hyper-local content and verticals for consumers and advertisers, allowing audiences to choose where, when and how they access content and creating new revenue opportunities for the company. The Networks Division operates WGN America, a growing national general entertainment cable network and the home of NewsNation, multicast network Antenna TV, and WGN Radio in Chicago. Nexstar also owns a 31.3% ownership stake in TV Food Network, a top tier cable asset. For more information, please visit

EEO Statement: Equal Opportunity Employer Minorities/Women/Veterans/Disabled