Massachusetts Creative Jobs

Overview:

We are seeking an IS Customer Support Specialist to provide IT support services via call center, email, and ServiceNow for end users. The ideal candidate should have a basic understanding of IT troubleshooting, network diagnostics, and customer service while ensuring adherence to ITIL Incident Management standards.

Key Responsibilities:

• Respond to calls, emails, and instant messages related to IT issues.

• Triage, troubleshoot, and resolve/route IT incidents and service requests.

• Document all customer interactions in ServiceNow.

• Provide on-call support as needed.

• Process IT Global Event Notifications and support ITIL major incident/problem management.

• Participate in department meetings and documentation updates.

Qualifications:

• Associate’s degree in a computer-related field or equivalent experience.

• 1-2 years of technical customer support experience (preferably in a call center).

• Understanding of ITIL Service Desk operations and incident management.

• Experience with Microsoft Office Suite, Active Directory, Remote Desktop, and Network Troubleshooting.

• Strong communication, problem-solving, and customer service skills.

• Ability to work independently and handle multiple priorities.

About US Tech Solutions:

US Tech Solutions is a global staff augmentation firm providing a wide range of talent on-demand and total workforce solutions. To know more about US Tech Solutions, please visit www.ustechsolutions.com (http://www.ustechsolutionsinc.com/) .

" US Tech Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. "