Inspire Brands Customer Relations Coordinator in Canton, Massachusetts
Do you want a fast-paced and exciting work environment? Grab a coffee, let’s chat!
Who We Are-
Dunkin’, a member of the Inspire Brands family, is one of the world’s most recognizable quick service restaurant brands with more than 12,000 franchised restaurants worldwide. Famous for our combination of high-quality coffees, espresso beverages, baked goods, and breakfast sandwiches, served all day with fast and friendly service.
If you have ever wondered what life is like when you work for the Dunkin’ brand, imagine there’s free coffee, donuts, and ice cream every day at the Boston Support Center in Canton, MA. We also have an office dog, Cooper Dunkin’. He’s a 3-year-old Black Lab / Golden Retriever / Goldendoodle mix who serves as our Chief Joy Officer and Dogs for Joy (https://www.joyinchildhoodfoundation.org/dogsforjoy/) program ambassador for our Dunkin’ Joy in Childhood Foundation.
While many of our Boston Support Center team members are currently working remotely due to the Covid-19 pandemic, our people first culture and strong commitment to our values have continued to shine virtually as we are #Makin’ItWorkTogether.
Beyond flexible schedules and other awesome work perks, Dunkin’ is a place where we surround ourselves with people, we value to better the products we love by rolling up our sleeves for work that fuels us.
What You’ll Be Working On-
Answering customer contacts, resolving issues that may have a technical aspect to it. Primary channels are phone calls and emails.
Improve customer satisfaction by actively listening, acknowledging, accurately categorizing customer contact reasons/experiences and respond accordingly.
Provide accurate responses by actively participating in daily departmental communications, maintaining awareness of existing products as well as new product and promotional initiatives
Ability to multitask using multiple databases to accurately research and respond to inquiries
Ability to quickly recognize escalating trends and problem solve potential root causes
Ensure data/report integrity by continuously understanding use of tools and the business needs for information
Identify, communicate and escalate in a timely manner contact trends to appropriate business units to ensure proactive response/resolution
What You’ll Need-
Previous customer service experience
Demonstrated ability to trouble shoot and problem solve
Ability to listen, talk, and type simultaneously
Dunkin’ Brands, Inc. is an Equal Opportunity/Affirmative Action Employer, and considers all applicants without regard to age, race, color, religion, creed, national origin, citizenship status, gender, sex, physical or mental disability, genetic information, marital status, sexual orientation, gender identity and/or expression, or veteran status or any other legally protected category.
We are committed to providing reasonable accommodation to applicants with disabilities. If you require a reasonable accommodation in the application or hiring process, please email us at Careers@Dunkinbrands.com and include the nature of your request, your name and preferred method of contact. Requests for accommodation are considered on a case by case basis. Please note any application materials submitted via email will not be considered and we will not respond to any inquires made that are unrelated to requests for reasonable accommodation by individuals with disabilities.
In the U.S., Dunkin’ Brands is an "at will" employer, which means if hired, you or the company may terminate your employment for any lawful reason or for no reason, with or without advance notice, with or without cause, and at any time and this cannot be changed by any statement, promise, policy, code or course of conduct, except by a writing signed by an appropriate officer of the Company.
Inspire Brands is a multi-brand restaurant company whose portfolio includes nearly 32,000 Arby’s, Baskin-Robbins, Buffalo Wild Wings, Dunkin’, Jimmy John’s, Rusty Taco and SONIC Drive-In restaurants worldwide.
We’re made up of some of the world’s most iconic restaurant brands, but we’re much more than just a restaurant company. We’re a team of hundreds of thousands who individually and collectively are changing the way people eat, drink and gather around the table. We know that food is much more than a staple—it’s an experience. At Inspire, that’s our purpose: to ignite and nourish flavorful experiences.
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