Job Information
Dunkin' Customer Relations Coordinator - Dunkin' and Baskin-Robbins in Canton, Massachusetts
SHIFT:
Monday - Thursday: 10am-7pm, Sunday: 7am-3:30pm
-OR-
Tuesday - Friday: 10am-7pm, Saturday: 7am-3:30pm
RESPONSIBILITIES:
Answering Dunkin' and Baskin Robbins customer contacts, resolving issues that may have a technical aspect to it. Primary channels are phone calls and emails
Improve customer satisfaction by actively listening, acknowledging, accurately categorizing customer contact reasons/experiences and respond accordingly
Provide accurate responses by actively participating in daily departmental communications, maintaining awareness of existing products as well as new product and promotional initiatives
Ability to multitask using multiple databases to accurately research and respond to inquiries
Ability to quickly recognize escalating trends and problem solve potential root causes
Ensure data/report integrity by continuously understanding use of tools and thebusiness needs for information
Identify, communicate and escalate in a timely manner contact trends to appropriate business units to ensure proactive response/resolution
EXPERIENCE AND EDUCATION QUALIFICATIONS:
4-Year Degree preferred
Previous customer service experience
Demonstrated ability to troubleshoot and problem solve
Ability to listen, talk, and type simultaneously
From chefs who create exciting new flavors to crew members who know exactly how you want your drink – we strive to keep our guests at their best here at Dunkin’. That’s what American runs on. Come run with us!
Imagine a place where all day long people talk about ice cream, eat ice cream, and even dream ice cream. That’s us. That’s Baskin-Robbins. Now, image a place where you can work with ice cream. Even Sweeter.
Inspire Brands is a multi-brand restaurant company whose portfolio includes nearly 32,000 Arby’s, Baskin-Robbins, Buffalo Wild Wings, Dunkin’, Jimmy John’s, and SONIC Drive-In restaurants worldwide.
We’re made up of some of the world’s most iconic restaurant brands, but we’re much more than just a restaurant company. We’re a team of hundreds of thousands who individually and collectively are changing the way people eat, drink and gather around the table. We know that food is much more than a staple—it’s an experience. At Inspire, that’s our purpose: to ignite and nourish flavorful experiences.