Massachusetts Creative Jobs

MassHire Job Quest Logo

Job Information

Inspire Brands Customer Relations Coordinator - Dunkin' and Baskin-Robbins in Canton, Massachusetts


Monday - Thursday: 10am-7pm, Sunday: 7am-3:30pm


Tuesday - Friday: 10am-7pm, Saturday: 7am-3:30pm


  • Answering Dunkin' and Baskin Robbins customer contacts, resolving issues that may have a technical aspect to it. Primary channels are phone calls and emails

  • Improve customer satisfaction by actively listening, acknowledging, accurately categorizing customer contact reasons/experiences and respond accordingly

  • Provide accurate responses by actively participating in daily departmental communications, maintaining awareness of existing products as well as new product and promotional initiatives

  • Ability to multitask using multiple databases to accurately research and respond to inquiries

  • Ability to quickly recognize escalating trends and problem solve potential root causes

  • Ensure data/report integrity by continuously understanding use of tools and thebusiness needs for information

  • Identify, communicate and escalate in a timely manner contact trends to appropriate business units to ensure proactive response/resolution


  • 4-Year Degree preferred

  • Previous customer service experience

  • Demonstrated ability to troubleshoot and problem solve

  • Ability to listen, talk, and type simultaneously

From chefs who create exciting new flavors to crew members who know exactly how you want your drink – we strive to keep our guests at their best here at Dunkin’. That’s what American runs on. Come run with us!

Imagine a place where all day long people talk about ice cream, eat ice cream, and even dream ice cream. That’s us. That’s Baskin-Robbins. Now, image a place where you can work with ice cream. Even Sweeter.

Inspire Brands is a multi-brand restaurant company whose portfolio includes nearly 32,000 Arby’s, Baskin-Robbins, Buffalo Wild Wings, Dunkin’, Jimmy John’s, and SONIC Drive-In restaurants worldwide.

We’re made up of some of the world’s most iconic restaurant brands, but we’re much more than just a restaurant company. We’re a team of hundreds of thousands who individually and collectively are changing the way people eat, drink and gather around the table. We know that food is much more than a staple—it’s an experience. At Inspire, that’s our purpose: to ignite and nourish flavorful experiences.