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Microsoft Corporation WW Business Applications Readiness Delivery Lead - Sales & Marketing in Cambridge, Massachusetts

Are you ready to join and lead a double-digit growth cloud business? Do you collaborate well with others, knowing that better solutions come from working together? Do you stand in awe of what humans dare to achieve, and are you motivated every day to empower others to achieve more through technology and innovation? If so, we want to hear from you!

As a Business Applications Readiness Delivery Lead for WW Business Applications Solutions , you will be a strategic readiness leader responsible for meeting our primary charter to ready and enable Business Application sales and pre-sales roles in Microsoft. You will be aligned to a workload and broader domain area (for Service Domain if your expertise is in Field Service workload) and you will not only shape World Class readiness programs for Microsoft Business Applications, but also deliver training events to infuse Tech Intensity into the sales force. You will teach and enable the sales force to be customer obsessed delivering business value to our customers from their investment in Business Application Solutions. You will engage directly with the Business Applications sales communities at Microsoft, helping them onboard, keeping current on application updates, contribute to increasing Business Applications revenue, and delighting our customers helping them realize value from their investments in Microsoft Business Applications.

The Business Applications Readiness Delivery Lead requires deep technical knowledge and experience in either sales, pre-sales or deployment capacity, with one or more Microsoft Business Application Workloads. The Readiness Delivery Lead will also have an understanding of complimentary Microsoft solutions and Partner solutions that provide an end to end solution for customer’s digital transformation needs. In addition to expert knowledge and experience in solution selling, this role requires experience and/or familiarity in effectively delivering training to Sales Teams/Customers and/or Partner roles.

(Throughout this job posting you will encounter the terms “workload” & “workload solution expertise”. These are defined as deep functional/technical experience in one of the following solutions from Microsoft: Customer Engagement: Sales, Marketing, Customer Service and/or Field Service; Finance & Operations: Supply Chain, Manufacturing, Finance. Platform: Microsoft Power Apps.)

About the Organization:

The WW Business Applications Readiness Delivery team is part of the Worldwide Commercial Business (WCB) and has the charter to empower our global field sales to drive market share in Business Applications also known as Microsoft Dynamics. Within this team, the WW Biz Apps Readiness Delivery Lead is directly responsible for helping drive WW field productivity, shorten sales cycle, increase customer confidence, and ultimately increase revenue by closely working with Product Engineering, Product Marketing, Worldwide Learning, and Sales Management with the goal of teaching and enabling the sales force to be customer obsessed and deliver value to our customers from their investment in Microsoft Business Applications.

What Joining the Microsoft Team Means

Microsoft is a company where passionate innovators come to collaborate, envision what can be, and take their careers to levels they cannot achieve anywhere else. This is a world of more possibilities, more innovation, more openness, and sky's-the-limit thinking -- a cloud-enabled world.

At Microsoft we have unique capabilities to meet the needs of both individuals and organizations. We care deeply about taking our ideals and vision around the globe, and to make a difference in peoples' lives and organizations in all corners of the planet. Our mission is to empower every person and every organization on the planet.

The reinvention of business processes is a double-digit growth engine for Microsoft cloud services. The mission of Microsoft Business Applications is to help our customers digitally transform their businesses to drive new sources of revenue, create new and engaging ways to serve their customers, and to transform the way in which their business runs to drive new levels of profitability for their organization.

Microsoft Business Applications cloud is recognized by analysts as a leader in the CRM, ERP and application platform space. Trusted by global businesses as their platform of choice, Microsoft Business Applications uniquely enables customers to optimize their operations, engage their customers, empower their people and transform their products. It’s a new data-driven world, and Microsoft is the only industry platform built from the ground up with data and intelligence at the center. Microsoft Business Application solutions includes virtually unlimited data sources from customers’ applications including legacy, first and third-party, vendor, customer and many more. This unified approach to data and intelligence enables customers to make informed proactive business decisions with deep insights powered by AI and industry-leading analytics (Power BI).

Resulting in the following key customer benefits:

  • Create impact faster : Deliver more impact in less time by quickly deploying solutions, or augmenting existing ones, to enable teams to accelerate business results and increase time to value.

  • Break through barriers : Take a data-first approach with unified data that leverages Microsoft AI to deliver insights & actions that help create better customer experiences.

  • Adapt to anything: agility to react and respond to new business priorities, market conditions and customer opportunities with rapidly deployable solutions.

  • Innovate everywhere: Solve problems with powerful solutions only possible with the Microsoft Cloud enabling interoperable solutions across multiple lines of business.


You are a technically intense Microsoft Business Applications Workload expert and a high performing Business Applications Readiness Delivery lead for your workload responsible for WW Business Applications Sales team enablement, you will be responsible to:

  • Deliver world class onboarding training on Business Applications products/solutions to WW Sales Teams for your workload.

  • Deliver “Keeping Current” readiness keeping with product innovations and customer business transformations needs for your workload.

  • Deliver Key notes at Microsoft events for your workload.

  • Lead the enablement charter for WW Sales community for your focus Business Applications Workload via WW community calls, Live Virtual Training events, Webinars etc.

  • Maintain deep knowledge and skill level for your workload while demonstrating expertise for all designated topics, plus additional, complementary topics and/or best practices.

  • Act as subject-matter expert when called upon for curriculum development for your workload.

  • Serve as SME for Microsoft Certification Exams for Business Application Solutions for your workload.

  • Serve as SME for development of demo vignettes and demo scenarios for your workload.


  • You are an expert at cross team collaboration working across organizational boundaries to ensure the Leadership approved Readiness Strategy and Vision and is realized both in curriculum development and readiness landing.

  • You will lead with example and strive to be the pinnacle of tech and functional intensity for your workload, field trusted advisor with deep understanding of field best practices and leveraging them appropriately in your readiness curriculum and delivery.

  • You will work closely with your team members helping remove ambiguity, bring clarity and ensure team success.


5+ years of experience in Solution sales, Pre-sales or consulting experience with one or more of the Business Application Workloads.

  • Identifying unique and complex business challenges and solutions

  • Experience in a team environment with multi-million-dollar business app sales, pre-sales or service deals requiring orchestration of large, dispersed, virtual teams composed of industry, solution, technical, licensing & legal team members.

  • Successful in displacing competitors

  • Demonstrated passion and commitment for customer success.

Deep Understanding of:

  • ERP or CRM solutions, specifically in one or more Microsoft Business Application Workloads and how they translate into business impact.

  • The security, regulatory and compliance needs of global customers.

  • Working knowledge of Microsoft’s commercial cloud offerings – including Modern Workplace, Microsoft Azure is preferred but required.

  • The latest business value selling methodologies, practices and technologies that drive sales prospecting and sales management in complex solution selling environments.

Desired Skills:

  • Excels at developing strong relationships and leadership connections and influencing for impact in large team environments.

  • Adept at challenging perspectives with new ideas that reframes thinking about deriving value from Microsoft solutions.

  • Very strong presentation, white boarding and communication skills

  • Demonstrated ability to coach and inspire a diverse team of Sellers or Pre-sales or Services sales/architects.

  • Classroom style training and event speaking skills and experience to a Sales or Pre-sales or customer audience

Bachelor’s degree or equivalent work experience.

Location: Remote, anywhere in the United States.

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form ( .

Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.