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ICONMA, LLC Technical Writer in Cambridge, Massachusetts

Job Description

  • Write, review, publish and maintain high-quality technical content while adhering to the Client's documentation standards.

  • Key content types and associated standards will include requirements, specifications, test descriptions, processes, and conceptual information.

  • Incorporate feedback from relevant stakeholders (e.g., engineers, product managers, program managers, marketing, legal, customers) to align content with user needs and product/program goals.

  • Identify and address gaps in help content.

  • Add contextual help to the tool to clarify tasks for users.

  • Edit, clarify, and proofread documents written by others, and coach non-writers on ways to improve their writing skills.

  • Participate in cross-project and cross-functional collaborations.

  • Manage expectations and maintain relationships with stakeholders with guidance.

  • Ability to quickly grasp and communicate technical concepts.

    Requirements

  • Bachelor's degree or equivalent practical experience.

  • Experience in technical writing, product documentation, or online publishing.

  • Excellent written and oral communication and interpersonal skills.

  • Experience working in collaboration with technical and sales stakeholders daily.

  • Must be a self-starter who is able to manage multiple tasks under tight deadlines and work independently.

    As an equal opportunity employer, ICONMA prides itself on creating an employment environment that supports and encourages the abilities of all persons regardless of race, color, gender, age, sexual orientation, citizenship, or disability.

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